José has more than 30 years of experience in enterprise account management  at various tech companies such as VMware, Cisco, Apple and HP. He has been at Salesforce for the past 5 years accompanying customers in their digital transformation. Currently he is the Regional Vice President in Swiss Romande. He is a proud father of two young girls and is passionate about diverse workforce topics and equality at work.

(09:00 am, Equality Breakfast)

(10:30 am, Keynote - A Celebration of Trailblazers - Master of Ceremony)



Sophie Blum is a partner in a new global technology venture.

During her career, Sophie has excelled in local, regional and global leadership positions in the FMCG industry for portfolio of brands and global business units. In her last role as Vice President, Global Innovation and Brand Building for Procter & Gamble, Sophie has led P&G’s Global Brand Building reinvention and the digital transformation of P&G’s European business, from superior brand assets, media & communications and new business models, to a cutting edge marketing organization surrounded by an ecosystem of innovation partners and startups.

Sophie has been the architect of P&G's successful business establishment in Israel during her 10-year tenure as CEO.

Passionate about innovation, Sophie founded Israel House of Innovation (IHI) 10 years ago, P&G's first collaboration partnership with start-ups, today recognized as one of the successful P&G Innovation hubs in the world.

Sophie is also a lecturer, specializing in strategy, leadership and innovation. Named as one of the Women to watch 2018 by Ad Age Europe, Top100 most influential people in Switzerland in 2017, and Top50 Most Influential Business Leaders in Israel over the last years, also featured in DMEXCO’s 29 Inspirational Female Leaders 2017, Sophie is highly regarded by the business community.

She is passionate about building a better future through educating future generations. Sophie is actively involved with Girls in Tech (GIT) Switzerland, a global non-profit that seeks to eradicate gender disparities in high-tech industries and startups by engaging, educating and empowering women who are passionate about technology. Sophie has been a mentor and advisory board member of start ups for the last 15 years, some of which are now global leaders.

(09:00 am, Equality Breakfast)




Oana Ocico is Givaudan’s World Account Manager for Unilever in Flavours where she leads team experts in translating Givaudan’s expertize into valuable solutions for brandsand consumers.

With a chemistry background which combines education from both her native Romania and Cambridge University in the UK, Oana has over two decades of flavor and fragrance industry experience in development, marketing and sales roles. Driven by a passion of connecting innovation with client needs, Oana is the Givaudan business partner in setting up a novel CRM approach.

Having lived in six countries and lead teams from around the globe, Oana is inspired by how differences can make teams stronger and richer.

(09:00 am, Equality Breakfast)




Sebastien is currently Chief Product Owner at PMI, where he leads the products teams in charge of delivering a global integrated platform enabling sustainable digital operations, for PMI, to engage with all external audiences at scale (B2B & B2C as a main focus).

Over the past 10 years, Sebastien gained in-depth experience in building and deploying global commercial systems within PMI such as sales force automation, commercial planning optimization and more recently solutions to digitize our B2B operations.

He is passionate about technology only when it glues peoples and processes to deliver superior customer experiences.

Sebastien holds a bachelor's degree in programming and a Master degree in management from HEC Liège in Belgium.

In his free time, he enjoys spending time traveling with his wife and 2 kids, playing basketball and riding horses.

(10:30 am, Keynote - A Celebration of Trailblazers)

(15:00 pm, Salesforce platform - Breakout session)


Leah Blessin has a 18 year history passionately servicing Accenture’s clients in improving CRM processes and solutions. Besides delivering complex projects and programs for her clients she worked as lead Solution Architect for the Products industries in the DACH region shaping the solutions and leading opportunity pursuits. She spent 2 years living in India to build up the Solution Architecting capabilities in the Indian Delivery Centers.

Since 2015 she leads the Accenture Cloud First Applications team in DACH – the team of experts on native cloud solutions and platforms. She and her team are helping clients capitalize the potential of Solutions like Salesforce and Workday through agile and innovation led project execution.

(10:30 am, Keynote - A Celebration of Trailblazers)



Michael Wade is a Professor of Innovation and Strategy at IMD and holds the Cisco Chair in Digital Business Transformation. He is the Director of the Global Center for Digital Business Transformation, an IMD and Cisco Initiative. His areas of expertise relate to strategy, innovation, and digital transformation.

Previously, he was the Academic Director of the Kellogg-Schulich Executive MBA Program in Canada. Michael has been nominated for teaching awards in the MBA, International MBA, and Executive MBA programs. He obtained Honours BA, MBA and PhD degrees from the Richard Ivey School of Business, University of Western Ontario, Canada.

(10:30 am, Keynote panel - Moderator)


Antonio is the Chief Digital & Technology Officer of Breitling, the famous Swiss luxury watch manufacturer well known for its longstanding partnership with aviation, and the quality of its in house movement field where reliability and precision play a vital role. He is a member of the Senior Executive Management and reporting into the CEO.

Before Breitling Group, Antonio built a strong experience in various Senior Management positions in the Digital space at Salvatore Ferragamo Group, Richemont International and namics.

Today, Antonio sets the foundation for the Breitling Group Transformation and the reset of its Operating Model, focusing on a unique Supply Chain capability and an advanced Customer Engagement blending online and in-store.

(10:30 am, Keynote panel - Speaker)

(16:00 pm, The WeChat opportunity – Connecting Brands and Consumers)


Vincent is the Co-founder & board member of Nexthink, a Swiss high-tech enterprise software in the field of digital experience management. With various leadership roles, he has been involved in developing and growing this company from scratch to over 400 employees in 2018.

Before Nexthink, Vincent spent 7 years at Cisco where he lead Technology Marketing in EMEA with the responsibility of new product launches, relationships with press and analysts, go-to-market programs, partnerships, and sales enablement.

Today, he is also active in various roles to support innovation in Switzerland and abroad as member of the Forbes Technology Council of the renowned Forbes Magazine, accredited Innosuisse startup coach and board member of High-Tech Connect Suisse.


(10:30 am, Keynote Panel - Speaker)



As a French national, I spent most of my career between London, Paris and Geneva. I joined SITA in 2005 from the finance industry and spent most of my career in IT, managing operations across the globe and building CRM services solutions. For SITA, back in 2014, we successfully introduced Salesforce with a new go to market strategy. Since we are expending beyond Sales with contract and quote management solutions to support in support of a major quote to cash initiative.

Before my time at SITA, I was a technical director at Thomson Reuters where I was managing data centers and ran many infrastructure and operational projects.  

Married with 2 kids, I try to keep a good work / life balance enjoying travelling and coaching ski competitons in a local club.


(10:30 am, Keynote Panel - Speaker)



Born in Switzerland, Marie Chassot is an alumni of the Graduate Institute of International Studies in Geneva, where she earned a Masters degree in International Relations in 1999.

Marie began her career in 2000 in the marketing division of Piaget, where she gained experience in store design, visual merchandising and retail management on an international scale. After four years with Piaget, Marie moved to Paris in 2004 to work with the jewellery designer Dinh Van, overseeing product and retail marketing.

Marie returned to Geneva shortly after to join the watchmaker Roger Dubuis, where she was involved in the brand’s growth strategy and its acquisition by Richemont in 2008. Following her last role at Roger Dubuis, where she oversaw product marketing and business development for new watch and jewellery collections, Marie joined Baume & Mercier in 2015 as Product Marketing Director. Marie was quickly brought on board a new project, which was the conceptualisation of a new brand. After overseeing the development of BAUME’s concept and strategy, including all aspects relating to the brand DNA, mission, and its sustainability goals, Marie was appointed Head of Baume.


(14:00 pm, Salesforce Marketing Cloud - Breakout Session)



After her studies at Cambridge University, Danièle Castle began her career in public relations. Specialising in healthcare, she created her own communications agency after leaving her position as Director Corporate Public Relations at Ares Serono International. She was Executive Director of Graduate Women International from 2013-2016, an international NGO focused on women’s education. After setting up the first edtech accelerator in Switzerland operated by venturelab in Lausanne, she joined digitalswitzerland as Senior Director, Education and Talent. Danièle Castle is a certified adult trainer and teaches in different institutions, including GSEM (Université de Genève).


(13:00 pm, Lifelong Education: a growing imperative for the workforce - digitalswitzerland)



As the CIO, Supply and Process Optimization of Chopard, Olivier’s major responsibilities are:

Defining and executing strategy and operation at the group level for CRM & Customer Platforms, ERP applications, IT infrastructures and Services, as well as Digital Platforms.

Leading major improvement and transformation projects.

To name a few of his achievements in Digital : 

  • Helped significantly the Maison to  move up from 29th to 7th within the L2 Digital IQ ranking for watches and jewelry.
  • Launched Chopard first E-Boutique in the USA.
  • Helped the brand move up in one off the leading brand in term of Customer service.
  • Build a global Chopard transformation based on Salesforce.
  • Implementing a 360° view for B2B and B2C customers thanks to a very advanced integration. between back-office and front-office as well as across markets and channels.
  • Build and maintain a reliable and ambitious Data integration infrastructure.
  • Build and implement a POS solutions fully CRM&ERP integrated for retail.


(10:30 am, Keynote - A Celebration of Trailblazers)

(13:00 pm, Salesforce Sales Cloud - Breakout Session)



Shortly after receiving my bachelors and masters degree in information systems, I started working for IATA where I have been for almost 8 years. In 2014 I began my experience with Salesforce as an administrator. After a few years of experience across Service, Sales, Marketing and Community Clouds, I became the Salesforce team manager at IATA.

What I like most about my role is that no matter how many certifications I have, or how many projects we have implemented, Salesforce is so dynamic and evolutionary that it keeps flame and thirst of knowledge alive just like when we first started with Salesforce.

(13:00 pm, Salesforce Service Cloud - Breakout Session)



Cédric is the Sell-out IT Director of L'Occitane Group, a leading international retailer of body, face, fragrances and home products. With various leadership roles, he has been involved in developing and modernising L'Occitane Group's technologic foundation in order to support its strong international expansion, especially for the Consumer facing processes.

Before L'Occitane Group, Cédric has built international Project Management skills at SeatizenPro.

Today, Cedric is leading the Sell-out IT Team which is strongly involved in the digitisation of L'Occitane Group. He and his Team are especially responsible for the SPRING project, a structural redesign of the entire IT architecture and processes towards Digital and Omnichannel commerce.


(16:00 pm, Salesforce Commerce Cloud - Breakout Session)



Gwen Graman is Capgemini’s Proposition Lead for Conversational Commerce in the Consumer Products and Retail Industry. Always on a quest to improve the consumer experience, she has collaborated with her clients across business and IT. From her years at Capgemini she brings a deep understanding of both brick and mortar and online retail, as well as keeping a fresh outlook on how brands and retailers can engage with their consumers.


(14:00 pm, The Future of Brands is conversational - with Capgemini )



Beat Weinmann is cofounder and CEO of ochs und junior. Before cofounding ochs und junior along with the world-renowned watchmaker Dr. Ludwig Oechslin, Weinmann served 16 years on the management board of Lucerne-based watch and luxury goods retailer, Embassy. As ochs und junior’s CEO, Weinmann represents the interface between production, planning, communication, sales and service. 


(15:00 pm, 2019 Digital Trends in luxury  - with CREA Luxury)



John is the Senior Managing Director responsible for Accenture’s front office ‘Growth, Customer & Channel’ practice globally; this practice embodies Accenture’s Consulting Practices, as well its Accenture Interactive and Accenture Interactive Operations businesses.

Beyond practice leadership, John’s client work focusses on creating and supporting our Client’s Digital Transformation journeys. In his 20+ year career with Accenture, prior roles have included being the client partner for a number of our largest global clients, as well as leading our European Products practice and our global CPG practice.

John began his career in Marketing with Procter & Gamble and is a Fellow of the Marketing Society and co-author of ‘Marketing Excellence’ (Wiley) and also of ‘Time for Marketers to Focus on Relevance, not Loyalty’ (HBR). He has been a marketing advisor to a number of not for profits, including Cancer Research UK and Which?

He holds a MA from Cambridge University and lives in London with Sue and 4 children. In his leisure time, John pursues running, tennis and flying


(13:00 pm, Becoming a Living Business with Accenture)



Daniel Ruppert is leading the Sales Steering and CRM Team at Admeira and responsible for all future developments of Salesforce.

He started his career as an Performance Manager for ProSiebenSat.1 Media SE. After several years it was time for a change and so he moved to NZZ-Mediengruppe to become Senior Manager of Sales Steering. Other stations of his life where several media- and advertising agencies as well as printing companies.

He came in contact with Salesforce during his time at NZZ, where he was first responsible for the controlling and steering part. Later he became Product Owner CRM B2B and was responsible for all change request and future development regarding Salesforce for the B2B Department. Daniel is part of the media business since almost 20 years by expanding a his huge knowledge all time in media- and CRM-busienss.


(13:00 pm, Becoming a Living Business with Accenture)



Transforming the food chain to safely feed the world and take care of our planet using Digital. Currently the head of Syngenta's global Digital Center of Excellence.

An entrepreneurial senior executive with years of experience disrupting traditional industries with digital innovation, Ben has a track record of delivering uncommon success in the digital era. He has founded a number of successful start-ups and driven radical growth through digital transformation at some of the worlds most recognised global brands. 


(15:00 pm, Rockets and Dinosaurs: 3 lessons from our digital transformation - with Deloitte)



Marc Kempe is Director of Communication and Fundraising at Terre des hommes - Helping Children Worldwide. Terre des hommes (Tdh) is the leading Swiss organisation for children’s aid. Through its health, protection and emergency relief programmes, Tdh provides assistance to over three million children and their families in more than 45 countries each year.

Before joining Terre des hommes in 2014, Marc spent most of his career with car-maker, General Motors. Beginning at Opel in Germany, he worked in corporate, product and brand communications, holding senior management positions for GM in Central and Eastern Europe and at its European headquarters in Zurich. Marc has also made brief excursions into the worlds of teaching, journalism and theatre coaching. He was educated in the United Kingdom.


(10:30 am, Keynote  - A Celebration of Trailblazers)



Matt Miller has over 20 years of leading technology teams and programmes in multiple industries.  Matt has spent the past 9 years in advertising and the last 6 years at Dentsu Aegis Network overseeing multiple programmes of work with building and running global applications.


(14:00 am, Global CRM deployments at the speed of light - with blue-infinity)



19 years of experience in digital communication including 15 years spent in agencies such as Ogilvy Paris or DDB Shanghai, allowed me to live the rise of the Internet in people’s life. I made my experience grow from the magic phase of discovery to the explosion of the bubble and the professionalization of the whole industry. If that makes me a dinosaur? I would probably say yes, according to the team I have the chance to work with.


Being a collaborator at the Foundation in the digital area is a chance I would wish to anyone. It’s a world made of various projects including brand positioning, websites, campaigns, applications, social media and listening, VR, AI, events, exhibitions… but it’s above all a true human experience I can share with other passionate: watchmakers.


(16:00 pm, 2019 Digital Trends in Luxury  - with CREA Luxury )



Marketing professional, Laurent Le Diagon has been working on Internet projects since 1999.

He then supports the launch of digital services in Europe and Africa and leads digital transformation and omni commerce projects for local and international companies.

It operates in multicultural and complex contexts from the analysis of an organization's digital maturity to the formalization of operational processes and functional specifications "from start to finish", team mobilization, operational implementation and change management.


(16:00 pm, 2019 Digital Trends in Luxury  - with CREA Luxury )



Creative, energetic and results-oriented person, Alex has 15 years of experience in Luxury branding as well as over 20 years of cross-cultural project management across US, Asia, Meast and EU markets in eMarketing and eCommerce.

Alongside being an entrepreneur, today Alex is the Director of the Master in Luxury Marketing at CREA-InseecU Geneva, Switzerland, the leading school on that sector in the region.

Alex is passionate about the fast evolving digital universe, helping Luxury brands to develop their worldwide presence and visibility, creating 360º campaigns and marketing strategies for increasing engagement, service, customer loyalty and sales.


(16:00 pm, 2019 Digital Trends in Luxury  - with CREA Luxury )



Thierry has been working in Communication for the last 19 years and most of the time in digital.

He started as a digital project manager, when we use to get connected on Internet through a 64k Modem and download the first HTML pages

Passionate about new technologies, Thierry has always worked in agencies (Paris, Brussels, Geneva) - experience that allowed him to face different kind of challenges: digital campaign, social media, mobile application, websites, CRM, brand identity, e-commerce, etc.

He currently Managing Director of Emakina.CH - an integrated communication agency within Emakina Group


(16:00 pm, 2019 Digital Trends in Luxury  - with CREA Luxury )



Oliver Ripplinger is head of salesforce @PwC and delivered several salesforce projects across the globe (Sales, Service, Community, Marketing Cloud). He started as commercial banker, decided in his second life to accelerate as a founder and finally settled in tech consulting to combine his delivery expertise with conceptual thinking. 


(15:00 pm,  Digital Transformation - How to make your "Sales Force" measurable with PwC & Admeira)



Alex is a Partner in PwC CH Financial Services Consulting with 25 years of experience in Wealth Management and Retail Banking. He is leading the FS Technology Consulting and Customer practice in Switzerland.

Alex has over 15 years experience in managing delivery and change associated with technology in banking. His projects have involved business strategy development, organizational change through to technical implementation & support for several Swiss bank. He has led programmes in various fields, incl. target operating model design, lean deployment, IT simplification, application rationalisation, and outsourcing and offshoring. Further, he managed a number of implementation projects in the areas of operational risk, securities order management and marketing.

Over the past 5 years his focus shifted to digitisation and front office transformation programs with several customers.


(15:00 pm,  Digital Transformation - How to make your "Sales Force" measurable with PwC & Admeira)



Tobias Schwemmer is head of Salesforce Delivery @PWC and has worked as an Solution Architect for several salesforce projects across the globe (Sales-, Service-, Community and Marketing Cloud).

He has more than 15 years of experience in implementation of different CRM systems. The past five years Tobias focused on Salesforce implementations with integration of third party systems.


(15:00 pm,  Digital Transformation - How to make your "Sales Force" measurable with PwC & Admeira)


Don't miss your chance to discover how the power of the Customer Success Platform and the world's smartest CRM can help you be your best.