Agentforce
Use Cases
Get inspired with practical, custom use cases across industries, so you can tailor your agents to your business and customer needs.
See Agentforce in Action
Travel
Bring the in-store experience to life across digital commerce
Guide customers with relevant recommendations, making digital shopping feel as personal and engaging as visiting a store.
Financial Services, Healthcare & Life Sciences, Technology, Travel
Elevate customer service into an always-on, personal experience
Provide immediate, personalised support, allowing agents to resolve issues efficiently while strengthening customer relationships.
Financial Services, Healthcare & Life Sciences
Turn every customer touchpoint into a connected marketing journey
Deliver relevant recommendations and offers at every touchpoint, guiding customers through a personal, seamless journey.
Financial Services, Healthcare & Life Sciences, Technology, Manufacturing, Communications
Reimagine how sales engages leads from first contact
Engage every lead with timely, personalised responses, empowering sales reps to focus on opportunities most likely to close.
Consumer Products
Optimise field service operations in real time
Coordinate schedules, routes, and parts dynamically, keeping technicians productive and customers informed at every step.
Technology, Healthcare & Life Sciences, Financial Services, Professional Services, Retail, Manufacturing
Reinvent how recruiting works at scale
Deliver personalised candidate experiences, freeing recruiters to focus on high-value human interactions.
Manufacturing, Retail, Technology, Life Sciences, Consumer Goods, Professional Services
Transform supplier onboarding for operations teams
Streamline onboarding, applications, and credential checks, empowering teams to manage high volumes without delays or errors.
Technology, Retail, Financial Services, Manufacturing, Communications
Maximise revenue in every sales interaction
Guide sellers with timely, relevant offers that help close faster and grow revenue.
Technology, Financial Services, Manufacturing, Retail, Healthcare & Life Sciences, Professional Services
Simplify administrative work across the business
Remove manual tasks and busywork so teams can focus on higher-value work.
Technology, Financial Services, Professional Services, Manufacturing, Healthcare & Life Sciences
Transform how sales and service teams prepare for conversations
Give teams a clear, shared view of accounts, priorities, and next steps so every interaction starts with confidence.
Technology, Financial Services, Manufacturing, Retail, Healthcare & Life Sciences, Professional Services
Run enterprise operations through conversation
Give operations teams a simple way to understand what’s happening, make decisions, and take action across the business.
Technology, Financial Services, Manufacturing, Retail, Healthcare & Life Sciences, Professional Services
Modernise employee support with HR
Help employees find answers, complete requests, and move faster without switching tools or searching across systems.
Healthcare & Life Sciences
Streamline patient data management
Unify, update, and manage patient records efficiently so care teams have accurate, complete data when they need it.
Nonprofit
Strengthen donor engagement
Deliver personalised outreach and timely follow-ups that deepen relationships and increase giving.
Automotive
Monitor vehicle and fleet performance
Track insights across vehicles and fleets to proactively manage maintenance, usage, and performance.
Financial Services
Resolve transaction disputes faster
Automate dispute intake, review, and resolution to reduce manual work and improve customer satisfaction.
Public Sector
Simplify benefit application reviews
Compare application versions, access full histories, and streamline approvals with greater accuracy and speed.
Media
Help sales teams deliver better advertising proposals
Equip teams with data-driven recommendations to personalise pitches and close deals more effectively.
Manufacturing
Turn forecast data into clear, actionable insights
Summarise performance, highlight trends, and flag risks so teams can adjust plans with confidence.
Communications
Match customers with the right offers every time
Recommend the best pricing to improve satisfaction, conversion, and retention.
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Frequently Asked Questions
An AI agent is more than just intelligent software. It's designed to learn and adapt to user interactions autonomously. This flexibility and continuous learning capability enable it to drive efficiencies while providing increasingly better support and solutions, making digital assistants an invaluable tool for improving customer experiences.
Agentforce enhances customer success by enabling humans and AI agents to work together seamlessly.
With Agentforce, you can build and customise autonomous AI agents to support your employees and customers 24/7, boosting efficiency, scalability and satisfaction.
Conversational AI enables machines to communicate with humans using natural language, facilitating interactions through chatbots, virtual assistants and other automated systems to improve customer service and engagement.