Deliver a seamless service experience to customers, partners and distributors with the #1 manufacturing customer service software. Enable faster and smarter service experiences, optimised through service operations to the field technician and customer. Deepen asset service lifecycle management to drive new revenue models.
A unified data platform creates connected service experiences. Enable faster and smarter omni-channel service optimised from the contact centre through service operations to the field technician and the customer. Deliver proactive insights and service with AI, automation and telemetry asset data.
Optimise costs, deliver seamless customer and partner experiences and develop new revenue streams.
Optimise field teams with our best-in-class scheduling engine and access to off-line data. Improve field visits and drive efficiency.
Instantly connect a growing list of manufacturing applications and data with speed and scale.
Connect your manufacturing value chain in a single, collaborative workspace.
Deliver actionable insights throughout the entire sales and revenue cycle.
All service products
Build guided, hyper personalised digital experiences with low code.
Salesforce, as a technology platform, has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers and ultimate end-users. It’s a central part of our vision for the future.
Tuomas PyyhtiäSolution Owner, Field Service Operations, KONE
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Learn how Salesforce connects the value chain.
Manufacturing customer service software helps customer deliver seamless omni-channel service with intelligence and efficiency. It provides features like case management, digital engagement, knowledge management and collaboration to help companies solve customer enquiries faster.
Manufacturing customer service software can increase service revenue, improve customer satisfaction and deliver efficient operations, ultimately driving business growth and success.
Customer service software enhances efficiency in managing enquiries, streamlines communication across channels, increases customer satisfaction, provides faster resolution, offers actionable insights, manages warranty lifecycles and adapts to changing customer needs — fostering loyalty and improving ROI.
When choosing a customer service solution, consider your business needs, scalability, ease of use and integration capabilities. Assess features such as warranty management, asset management, self-service portals, automation and AI. Evaluate pricing and trial different options.
Service may focus on channel partners, end customers or the produced asset, often integrating all three. Manufacturers must provide exceptional experiences for both customers and partners, encompassing customer service centres, field operations and the support of innovative service models.
