Take the next medical breakthrough from idea to delivery with a purpose-built solution for pharmaceutical and medical technology companies. Effectively engage with stakeholders and scale operations across clinical, medical, commercial, and patient services functions with compliant apps, unified data, and AI that are built in, not bolted on.
*Salesforce 2025 Customer Success Metrics, Base: Pharma
**Salesforce 2025 Customer Success Metrics, Base: Medical Devices / BioTech
Agentforce delivers the building blocks for effective, compliant AI through industry data models, workflows, and personas so you can deploy AI agents faster and more securely.
Learn more about the latest enhancements and pre-built Agentforce topics and actions from the Life Sciences Cloud Spring '26 release.
Reimagine commercial engagement on an agent-first, future-proof, unified platform with industry expertise.
Discover how agentic enterprises trust Salesforce to transform health experiences and outcomes for patients, members, providers, and partners.
Novartis will deploy Agentforce Life Sciences, leveraging AI to unify global customer engagement and deliver personalised experiences for healthcare professionals and patients.
AstraZeneca has selected Agentforce Life Sciences to transform customer engagement through AI-powered insights and personalised interactions with healthcare professionals.
Industry leaders choose Agentforce Life Sciences to unify data and scale personalised engagement across the entire healthcare ecosystem.
Optimise relationships from clinical and medical through commercial.
Reimagined commercial engagement on an agent-first, future-proof, unified platform with industry expertise.
Improve productivity and patient outcomes with AI-powered benefits verification, therapy orchestration, collaboration, and programme analysis.
Scale engagement with healthcare professionals using robust profiles, visit planning, 24/7 agent-first support, marketing, and analytics, all on an intelligent mobile interface.
Bring therapies to market faster through streamlined candidate recruitment, site selection, and actionable trial insights.
Deliver cell and gene therapies — at scale — through automation, compliance, and unified data to proactively identify bottlenecks.
Empower reps to spend more time selling with unified views of accounts, territories, and assets that enable more streamlined work and AI-powered activities.
Improve service rep productivity and customer relationships with integrated data, omnichannel self-service, and always-on order support with AI agents.
Lower costs with improved inventory visibility, automated inventory workflows, and optimised surgical visits.
Streamline operations from opportunities to quoting, contracting, rebates, and engagement.
For us, Salesforce is much more than a CRM system, it's a customer ecosystem. Only Salesforce's Life Sciences Cloud enables us to implement our Customer Engagement strategy by unifying our entire commercial sector globally on a single platform.
Kai DinsGlobal Head of CRM and Applications, Fresenius Kabi
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Life Sciences Cloud helps biotech, pharmaceutical, and MedTech companies manage the complexities of developing and delivering life-saving devices and therapies, on an end-to-end engagement platform – from clinical to commercial.
When choosing the right life sciences software, prioritise a future-proof, AI-powered platform that is trusted, scalable, and readily supports international expansion. Look for a solution architected for flexibility and an open ecosystem of partners with all the purpose-built tools you need to deliver innovation quickly.
The Life Sciences Cloud for Customer Engagement SKU is now generally available. Learn more.
Our partner ecosystem provides unique solutions for healthcare and life sciences. ISV partners extend and complement Salesforce applications. The AgentExchange Healthcare and Life Sciences Collection features partner apps and experts that help companies use real-time patient and provider data better.
Agentforce for Life Sciences is an agentic AI solution built on a deeply unified Platform. It enables pharma and medtech organisations to transform clinical, medical, and commercial engagement at scale with AI agents designed to address the unique needs of the life sciences industry. It easily integrates unstructured and structured health data across multiple health data sources and wearables for comprehensive patient insights that can lead to faster drug development and more tailored patient care. Learn more
