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Read the reportAgentforce customer stories
Discover how Agentforce transforms your business and brings you into the agentic future. Explore how Agentforce, built on the deeply unified Salesforce Platform, can help you exceed customer expectations, improve employee productivity, and autonomously get work done.
Agentforce takes the World Economic Forum
The Agentforce-powered digital concierge, embedded directly into the Forum’s event app, helps attendees navigate the Annual Meeting, optimize their schedules, and make meaningful connections—simply by starting a chat.
These companies are unleashing digital labor with Agentforce
Customer Story
Agentic outreach turns SaaStr’s warm leads into $2.7 million in sales
See how SaaStr used Agentforce to build a sales agent that personalizes outreach to untouched leads, achieves a 72% open rate, and closes $2.7 million in deals.
Customer Story
How SaaStr scaled a three-person team as an Agentic Enterprise
See how SaaStr became an Agentic Enterprise — closing $2.7 million with Agentforce, deploying a voice-powered event concierge, and unifying 20+ AI agents on one platform.
Customer Story
Fisher & Paykel helps technicians arrive repair-ready with Agentforce
See how Fisher & Paykel uses Agentforce to equip field technicians with AI guidance, improve first-time fixes, and reduce repeat service visits.
Customer Story
Fisher & Paykel gives reps instant appliance expertise with Agentforce
Learn how Fisher & Paykel uses Agentforce to give service reps AI-powered insights, reduce hold times, and deliver faster, more confident support.
Customer Story
FIFA World Cup 2026™ media access made easier with Agentforce
FIFA uses Agentforce to automate media accreditation, answer journalists' questions 24/7, and lay the foundation for personalized fan experiences.
Customer Story
FIFA brings unforgettable FIFA World Cup 2026™ moments to life with Agentforce and Slack.
Learn how FIFA runs world football on Salesforce with Agentforce, Slack, and Data 360 connecting teams, fans, and tournament operations.
Customer Story
Takeda turns medical complexity into trusted clarity with Agentforce
See how Takeda uses Agentforce to synthesize more than 3,100 medical documents and handle 25,000 HCP requests with trusted, citation-backed responses.
Customer Story
AT&T aims to take the hassle out of in-store phone upgrades with Agentforce
AT&T uses Agentforce, Data 360 and MuleSoft to give retail experts real-time customer context and personalized recommendations.
Customer Story
Siemens takes lead response from days to minutes with Agentforce
Siemens uses Agentforce to qualify inbound leads, connect sellers with high-intent prospects, and give 14,500+ partners personalized, on-demand guidance.
Customer Story
L'Oréal provides order status updates on demand with Agentforce
See how L'Oréal uses Agentforce to provide 24/7 order updates, verify shoppers, and seamlessly hand complex inquiries to consumer care advisors.
Customer Story
L'Oréal handles consumer support cases 64% faster with Agentforce
Learn how L'Oréal uses Service Cloud and Data 360 to draft replies, validate intent, and cut case handling time by 64% for advisors across 25 brands
Customer Story
L'Oréal makes product expertise available on demand with Agentforce
See how L'Oréal uses Agentforce to provide 24/7 AirLight Pro troubleshooting, answer product questions, and connect consumers with advisors when needed.
Customer Story
L'Oréal speeds service with AI-generated replies and 24/7 consumer support as an Agentic Enterprise
See how L'Oréal uses Agentforce to speed consumer care, assist advisors, provide 24/7 order updates, and deliver expert product support on demand.
Customer Story
SPECS AR Glasses powers personalized, premium buying experiences with Agentforce
See how SPECS uses Agentforce to guide customers from product discovery to support with a connected team of specialized AI agents.
Customer Story
Crocs’ Agentic Enterprise enables fun shopping, smart marketing, and AI-powered commerce
Discover how Crocs built Rivet with Agentforce, unified commerce and marketing, and laid the foundation for Agentforce Voice.
Customer Story
Crocs boosts digital sales with the #1 Agentic CRM
Crocs uses Commerce Cloud and Marketing Cloud to connect every customer interaction, powering more relevant journeys and digital growth.
Customer Story
How Crocs built a retail superagent with Agentforce
Learn how Crocs partnered with Rosetree and Salesforce to build Rivet, a retail superagent designed to scale across shopping, service, and voice.
Customer Story
Crocs guides shoppers from discovery to support with Agentforce
See how Crocs uses Agentforce to deliver conversational shopping and customer support, helping shoppers find products, resolve issues, and buy with confidence.
Customer Story
Rocket Pro’s Agentic Enterprise turns unified data into timely, effective broker engagement
Rocket Pro uses Data 360 to harmonize their data and Agentforce to help account executives prioritize the right brokers and draft effective outreach.
Customer Story
Rocket Pro powers smart, timely broker outreach with Agentforce.
See how Rocket Pro uses Agentforce to rank sales opportunities, summarize must-have data, and turn insights into effective strategies and tailored outreach.
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