Lead the future of retail by seamlessly integrating physical and digital shopping for a seamless customer experience. Unify data and use AI to elevate the shopper experience with personalised recommendations, superior service and a seamlessly connected retail environment.
Integrate generative and predictive AI into your marketing campaign lifecycle to deliver the right message, on the right channel, to the right person, at the moment they are ready to buy.
Enhance customer connections by personalising experiences in real time. Utilise data and AI to create individualised content throughout the customer journey to increase loyalty.
Activate your customer data with Data 360 for Marketing, powered by the #1 AI CRM. Connect and unify data from any source into a single profile using our department store software. Deliver personalised marketing, commerce and service at scale with AI.
Create personalised, connected experiences that grow relationships and increase customer lifetime value.
Use AI and data to deliver relevant, individualised content to each customer. Connect the entire journey across every channel.
Fuel creativity with data insights. Grow efficiency with AI. Personalise customer relationships at scale with Marketing Cloud.
Nurture relationships and create lasting loyalty on the world’s #1 CRM.
Create a single, dynamic view of every customer and asset by unifying all your data in real time.
Scale commerce with confidence on the most complete department store software for retailers. With AI, simplify everything from setting up Digital Storefronts to delivering ecommerce to emerging shopper touchpoints.
Enhance your shopper experience across all phases of the purchase journey. Utilise data and AI to drive personalised engagement that drives loyalty.
Boost revenue, scale globally and see value fast. Get easy-to-use tools for ecommerce, innovating swiftly through clicks or code. Effortlessly manage peak traffic surges and adapt to dynamic market demands.
Equip your team for rapid launches and cost-efficient operations. Deliver commerce experiences seamlessly across all customer touchpoints, strengthening brand engagement and loyalty through consistent, responsive interactions.
Increase loyalty with seamless post-purchase experiences. Service orders, fulfil faster and simplify order routeing at scale on an agile platform.
Achieve goals faster, unlock new revenue and drive automation with the most flexible ecommerce platform.
Cut costs and drive efficient growth with the customer-first order management system.
Connect everything. Automate anything. Empower everyone with AI.
Get to the heart of exceptional service with connected, efficient and personalised customer experiences offerings through our department store software.
Connect experiences across channels for an exceptional shopper experience. Unify commerce and service and empower service agents to deliver personalised service to drive revenue and loyalty.
Connect every channel to create a consistent experience that delights shoppers and lowers costs.
Connect commerce and service to unify order history and customer records on a single pane of glass. Unify customer data and automate order servicing to deliver a great experience after the purchase.
Deliver proactive omni-channel service, empower agents to personalise interactions and unlock productivity and faster time to value.
Drive productivity, reduce costs and increase customer satisfaction at scale with Service Cloud.
Power productivity with automation, knowledge, AI and collaboration at the centre of an open, extensible platform in Slack.
Connect everything. Automate anything. Empower everyone with AI.
Empower employees and associates with digital tools and data to effectively serve shoppers at all touchpoints. Bring online and off-line shopping together with Retail Cloud with Modern POS.
Bring online and off-line shopping experiences together with a modern POS. Digitise shops and employee tools for easy collaboration and service. Utilise data and store analytics for streamlined operations.
Connect shops - both to each other and corporate - ensuring smooth communication and collaboration. Enhance employee experience with better tools and boost store productivity.
Connect shops - both to each other and corporate - ensuring smooth communication and collaboration. Enhance employee experience with better tools and boost store productivity.
Leverage brick-and-mortar inventory for online orders, easily handle curbside pickup, ship from store, receive returns and more.
Unlock a unified commerce platform — and elevate the shopping experience for your customers.
Power productivity with automation, knowledge, AI and collaboration at the centre of an open, extensible platform in Slack.
Make better business decisions with the world's leading data and analytics platform.
Drive productivity, reduce costs and increase customer satisfaction at scale with Service Cloud.
Learn how Salesforce grows revenue and relationships.
Discover insights and thought leadership for the retail industry.
Retail Cloud is a cloud native POS that brings online and off-line shopping experiences together on the #1 AI CRM. It is an all-in-one point of sale software revolutionising the way in which retailers can process orders and transactions from anywhere in-store.
It’s crucial for retailers to provide a seamless shopping experience across channels, but having two distinct technology stacks - one for in-store and one for online - makes this a difficult task. Retail Cloud provides retailers with a single, unified platform that bridges the gap between online and in-store with ease. Retail Cloud software solutions enable shop associates to engage shoppers and complete transactions from anywhere in the shop via a mobile device. In addition to modern POS, the shop solutions, including Clienteling, Endless Aisle, Store Fulfilment and Shop Operations capabilities, empower shop associates and streamline and personalise the shopping experience across physical and digital touchpoints.
Our portfolio of products, built on the trusted Agentforce 360 Platform, helps you to connect with your customers in a whole new way. Now everyone — your marketing, sales, commerce, service, IT and data teams — can augment their work to be more productive with connected data, trusted AI and the #1 AI CRM.
Retailers have access to department store software that provides a single source of truth across their entire partner ecosystem, marketing, commerce, service and IT. This allows for AI and data-driven personalised engagement and impactful interactions, helping drive costs down and loyalty up.
Department shops and mass merchants can enhance loyalty with connected marketing, commerce and service experiences delivered through the Agentforce 360 Platform. Empower employees with department store software to effectively serve shoppers across departments, channels and locations.
We offer a range of capabilities for mass merchants with department store software. Examples include creating precise segments fast using natural language prompts and generative AI, product recommendations across departments and AI-powered recommendations for sales and service.
Consider your specific business needs. Salesforce has solutions for winning new and profitable customers, simplifying and scaling omni-channel commerce, elevating connected and consistent service, supercharging your store and HQ employees and optimising partner relationships.
