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Digital interface displaying a chat with an AI named Einstein, showing customer queries, opportunities recommendations and email integration features on different screens.

Salesforce AI
Use Case Library

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A sales rep prompts Einstein Copilot: "Use sales data to quickly draught an email." The email's topic is "Introduce myself."

Generate a Sales Pitch

Explore how to generate a sales pitch with Salesforce AI and see the use cases, benefits and step by step instructions.
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Sellers review details in a business client's customer profile.

Product or Order Recommendation

Explore how to create a product or order recommendation with Salesforce AI and see the use cases, benefits and step by step instructions.
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A customer service agent reviews customer case history details within Salesforce.

Find and Summarize Similar Cases

Explore how to find and summarise similar use cases with Salesforce AI and see the use cases, benefits and step by step instructions.
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A customer service agent prompts Einstein Copilot for a customer summary. Einstein responds and provides options for next steps.

Answer Customer Inquiry

Explore how to answer customer enquiries with Salesforce AI and see the use cases, benefits and step by step instructions.
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A sales reps prompts Einstein Copilot with the question, "What should I know about Lauren before we meet?"

Client Meeting Prep

Explore how to optimise client meeting prep with Salesforce AI and see the use cases, benefits and step by step instructions.
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An employee prompts Einstein Copilot for a patient's medical history. The response includes condition and recommended action.

Patient Data Management

Explore how to fast track patient data management with Salesforce AI and see the use cases, benefits and step by step instructions.
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A seller on her laptop reviews their daily activity feed, including an upcoming task and a meeting follow-up email.

Sales Meeting Support

Explore how to provide sales meeting support with Salesforce AI and see the use cases, benefits and step by step instructions.
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A sales rep sends Einstein Copilot a prompt to create a close plan and Copilot provides a 4-step plan.

Create a Close Plan

Explore how to create a close plan with Salesforce AI and see the use cases, benefits and step by step instructions.
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A sales rep next to a view of a screen showing new opportunities. There is a button to draft an intro email using Einstein.

Optimise Sales Opportunities

Explore how to optimise sales opportunities with Salesforce AI and see the use cases, benefits and step by step instructions.
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Image of a customer service sales representative utilising the Salesforce Einstein assistant for customer enquiries.

Analyze Survey Feedback

Explore how to analyse survey feedback with Salesforce AI and see the use cases, benefits and step by step instructions.
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A customer service agent prompts {{product.einstein-copilot}} by asking how likely an account is to churn and gets an answer.

Resolve Customer Issue

Explore how to resolve customer issues with Salesforce AI and see the use cases, benefits and step by step instructions.
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A user prompts Einstein Copilot to summarise a customer support interaction about a log in problem.

Client Support Summaries

Explore how to create client support summaries with Salesforce AI and see the use cases, benefits and step by step instructions.
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