Consumer Goods Cloud for Sales

Accelerate account growth and drive sales productivity with humans and agents on the world’s #1 Agentic CRM for consumer goods. Supercharge sales with consumer goods sales software tools to increase revenue, streamline communication, and maximise efficiency.

Leading brands achieve success with Consumer Goods Cloud for Sales

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User interfaces displaying consumer goods cloud software including advanced order line items, scheduled store visit details, and a promotional sell sheet.

Drive predictable revenue and margins

  • Account and Opportunity Management. Move deals forward faster by guiding sellers through the sales process. Get deal specific insights and easily unify opportunity and account data for a single customer profile — whether in CRM or on the go.
  • Advanced Account Forecasting. Track forecast vs actual performance. Define the time period, location, and assortment to more accurately forecast opportunities.
  • Sales Agreements. Contract and quote efficiently. Create sales agreements and quotes based off forecasts and editable by the customer.
  • Sales Planning Agent. Flag and address forecast deviations with always-on monitoring of customer performance.
User interfaces displaying consumer goods cloud software including advanced order line items, scheduled store visit details, and a promotional sell sheet.

Deepen account relationship and trust

  • Consumer Goods Cloud Data Model. Leverage an out-of-the-box, customisable, and extensible data model for consumer goods organisations built directly on the Salesforce Platform.
  • Authorised Assortments. Build approved product lists for entire retail chains in minutes. Assign the right product mixes to store clusters from one screen so field teams only sell what headquarters agreed to buy.
  • Conversation Insights. Automatically transcribe voice & video calls. Identify trending topics, keywords or areas with competitive risk.
  • Account Manager Targets. Convert growth plans into measurable targets. Create targets for revenue and quantity and distribute targets by products and accounts.
User interfaces displaying consumer goods cloud software including advanced order line items, scheduled store visit details, and a promotional sell sheet.

Maximise sales productivity and volume

  • Sales Console for Consumer Goods. Surface key data, insights, alerts, and actions in a prebuilt timeline view of visits and orders designed for the Consumer Goods Sales rep.
  • Sales Coach. Upskill reps on new item launches. Educate reps on innovations and coach them on how best to pitch to customers.
  • Quoting and Contract Approvals. Close deals faster with standard and templated quotes synced to sales opportunities. Speed up the contract approval process with automated workflows directly within Salesforce.
  • Telesales. Place orders anywhere to keep customers fully stocked. Manage advanced orders and visits for each customer.

Get the most out of Consumer Goods Cloud for Sales with thousands of partner apps and experts.

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Consumer Goods Cloud for Sales FAQs

Consumer Goods Cloud for Sales is Salesforce’s purpose-built sales solution for consumer packaged goods (CPG) companies. Built on the world’s #1 Agentic CRM, it helps sales teams streamline selling, strengthen customer relationships, and drive profitable growth with AI-powered insights, automation, and industry-specific workflows.

Consumer Goods Cloud for Sales simplifies annual operating planning by uniting sales teams on a single, connected platform. Equipped with an industry-specific data model, intelligent reporting, pre-built automation, and unified communications, it provides the real-time visibility needed to align targets, forecast accurately, and execute AOP strategies effectively.

Consumer Goods Cloud for Sales combines the core features of Salesforce Sales Cloud with specialised CPG functionality. Key benefits include:

  • Faster Account Growth: Drive higher sales volume and expand key accounts.
  • Enhanced Team Collaboration: Align field reps, account managers, and leadership on one platform.
  • Lower Total Cost of Ownership (TCO): Reduce implementation time and IT overhead with an out-of-the-box industry data model.

Consumer Goods Cloud Cloud for Sales is a top-tier solution built on the platform ranked the #1 CRM globally by IDC for over a decade and named a Leader in the Gartner® Magic Quadrant™ for Sales Force Automation Platforms. By combining industry-specific capabilities with enterprise AI and analytics, it enables CPG organisations to maximise field productivity, optimise trade execution, and drive predictable account growth.

Consumer Goods Cloud for Sales is designed for CPG and consumer goods companies of all sizes looking to streamline workflows, eliminate data silos, and accelerate account growth. The platform scales to meet the specific requirements of key roles across your sales organisation:

  • Field Sales & Retail Execution Teams: Optimise store visits, conduct shelf audits, and capture real-time order data directly on mobile.
  • Key Account Managers (KAMs): Plan trade promotions, align on annual operating targets (AOP), and manage strategic retailer relationships.
  • Sales Operations & Leadership: Gain end-to-end visibility into sales performance, automate reporting, and drive accurate account forecasting.

Whether you are scaling an emerging CPG brand or managing complex enterprise accounts, the software adapts to fit your operational needs.

Consumer Goods Cloud for Sales unifies account management by giving sales teams a 360-degree view of retail buyer relationships, distributor networks, and account hierarchies. Sellers can manage pipeline, track contact history, monitor order history, and execute account-level growth plans on one connected platform.

Yes. The software streamlines B2B ordering by allowing field and desk-based sales reps to generate accurate quotes, configure complex product catalogues, and capture customer orders directly within the CRM. Built-in automation ensures correct pricing tiers and volume discounts are applied automatically.

Built on a specialised CPG data model, the platform automates complex, industry-specific administrative tasks—such as updating deal stages across multi-tiered account hierarchies, routing volume pricing approvals, assigning distributor leads, and generating channel performance reports. By leveraging pre-configured workflows tailored to Consumer Goods sales structures, sellers spend less time on manual data entry and more time nurturing retail buyer relationships and closing deals.

No. While Consumer Goods Cloud for Sales includes the core capabilities of Sales Cloud, it is custom-built for the consumer goods industry. It includes specialised extras, such as an extended CPG data model, advanced trade management tools, and an optimised mobile application for field reps.

The ideal edition depends on your organisation’s specific goals, team size, and feature requirements. Explore our [Consumer Goods Cloudpricing and packages] to find the right capabilities for your team.

You can experience the platform firsthand with a 30-day free trial. [Start your free Consumer Goods Cloud trial today] to explore how the world’s #1 Agentic CRM can transform your sales operations.