Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
TASC Outsourcing increases email response rates by 6x with Agentforce
Manual prospecting can slow down sales momentum. But with Agentforce doing the heavy-lifting, TASC’s sales reps are poised to reach new heights of productivity.
Customer Story
Ambuja Neotia enriches experiences with Agentforce and a 360 customer view
Digital labour and a 360-degree customer view boost rep efficiency, enhance customer interactions, and drive round-the-clock support.
Customer Story
Hero FinCorp trims loan approval time from 2 days to 30 minutes.
Agentforce reduces handoffs, eliminates backlogs and improves customer experiences.
Customer Success with Data 360
Customer Story
Air India delivers effortless, world-class service with Einstein.
Learn how the airline connects data to enhance generative AI and improve agent productivity.
Customer Story
Royal Enfield builds a loyal biker community through AI-driven marketing
Learn how the motorcycle brand cements its cult status with connected, bespoke communication.
Customer Story
Sai Silks Kalamandir unifies customer data to power personalised marketing at scale
Discover how Sai Silks Kalamandir uses data and insights to strengthen connections with every customer.
Customer Story
UTI AMC unifies 20M+ investor profiles to power hyper-personalised campaigns
By harnessing a unified customer view and orchestrating personalised, automated journeys, UTI AMC is reimagining engagement — not just to market better, but to connect deeper and build lasting trust.
Customer Story
Genpact builds an advanced tech ecosystem powered by AI + data + automation
Learn how the company is reimagining organisation-wide processes and customer experiences.
Explore all our customer stories.
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Customer Story
BARC India boosts field service productivity by 25% with automation
See how the research company delivers timely service while protecting panel confidentiality.
Customer Story
Godrej & Boyce implements one CRM across business units for a connected customer experience
Learn how the iconic company delivers customer-centric, consistent engagement across diverse products and services.
Customer Story
Godrej & Boyce Lifts Customer Experience to New Heights with Salesforce
Discover how a holistic customer view and streamlined processes are helping Godrej Material Handling anticipate customer needs better, and deliver exceptional experience.
Customer Story
Eduvanz processes 2x more loans every month with automation.
Learn how the fintech firm is providing faster, easier access to educational loans.
Customer Story
ISB streamlines processes for smooth student engagement on Salesforce
Learn how ISB unifies data and processes for efficient, student-centric growth.
Customer Story
Amara Raja Energy & Mobility amps up customer and dealer relationships
See how the battery manufacturer streamlines and automates customer and dealer engagement.
Customer Story
IndiGo automates service, closes more than 1.2 million cases per month
Learn how the airline’s prompt, seamless, and proactive service is winning customer hearts
Customer Story
BITS Design School’s student-centric pre-admissions process helps them exceed admissions target by 17%
Learn how BITSDES automated the pre-admissions process to be efficient and student-centric
Customer Story
Clear boosts revenue growth with a 2x increase in licence renewals
Learn how the tax filing platform connects customer data to transform sales and support
Customer Story
Snapdeal cuts case resolution time by 50% with streamlined, automated service
See how the e-commerce player optimised customer service and merchant onboarding
Customer Story
ASK Asset & Wealth Management leverages analytics and automation to boost efficiency and drive customer satisfaction
Rigorous process automation and a single source of customer truth empower the ASK Group to deliver highly personalised experiences to HNIs.
Customer Story
River Mobility uses customer data for personalised and transparent engagements
Learn how River empowers employees to deliver personalised experiences across the customer lifecycle.
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