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Agentforce 360 for Energy & Utilities
Lead the energy transition with Agentforce 360 for Energy & Utilities.
Adapt and thrive in the expanding energy economy with responsive, personalised service that keeps customers at the centre. With Agentforce, energy and utility companies engage customers, educate stakeholders, track assets, manage suppliers and mobilise the field, on the industry-leading CRM for utilities and energy companies.
Energy companies trust Salesforce with their digital transformation.
And the proof is in the numbers
27
%
Faster application deployment
with pre-built Agent Skills, OOTB E&U Apps, low/no-code Platform, open ecosystem & seamless integrations
22
%
Decrease in IT costs
with easy-to-customise AI, click (not code), configuration based approach, & lower code base
24
%
Reduction in number of custom-build IT systems
Reduce technical debt with 3x annual release of new pre-built Agent Skills and E&U features
What's new for energy & utilities
Keep up with Agentforce for Energy & Utilities
From Sales and Service to Field Service, new Agentforce features give your teams the power to grow customer value for energy and utilities enterprises.
Stream the top sessions for energy & utilities at Dreamforce 2025.
Discover how agentic energy and utility enterprises trust Salesforce to manage customer expectations, stakeholder needs, field operations and supply constraints.
Webinar: Untapped Data is Untapped Potential
Watch our on-demand webinar for an in-depth exploration of how Energy & Utilities companies are using Data 360, Energy & Utilities Cloud, and Agentforce in one deeply unified platform to improve customer interactions and create a foundation for AI.
Webinar: The Future of AI Customer Service
Learn how NeuraFlash and Salesforce for Energy & Utilities are transforming customer service. Hear from utilities implementing AI-powered IVR agents that sound natural, handle personalised interactions, and fit seamlessly into the customer journey.
Take the first step with Salesforce CRM for utilities.
Product
Energy & Utilities Cloud
Position your business for the future of energy with personalised service, unified customer and asset data and agile business processes with the Salesforce CRM for utilities and energy companies.
Check out how these purpose-built solutions for power and utilities can help your business.
Utility Customer Experience
Put customers at the centre of utility transformation. Un-silo your data and bring teams together to create seamless, personalised utility customer experiences with the world's most trusted data, AI, and CRM platform.
Retail Energy Sales and Service
Be the first to convert your B2B energy customers with an energy broker CRM. Offer continuous customer value with agile pricing, forecasting and portfolio optimisation. AI- and data-driven quote-to-contract automation enable retail energy suppliers to offer bespoke B2B contracts in record time.
Clean Energy Programme Management
Drive adoption in utility clean energy programmes, connect your customers with energy efficiency and electrification resources and streamline contractor participation with a CRM and AI on the Salesforce platform.
Field Service for Utilities
Get complete visibility into service operations and assets on the leading field service software for utilities and energy companies. From metre installations to asset maintenance to vegetation management, empower today's mobile-enabled workforce with data, AI and CRM for excellent customer service.
Omnichannel Utility Customer Service
Create seamless utility customer experiences and upskill your contact centre agents at scale. Energy & Utilities Cloud on the Agentforce 360 Platform gives agents AI-powered tools and context in a single console to deliver personalised utility self service, for faster resolutions and happier customers.
Check out how these purpose-built solutions for oil and gas can help your business.
Manage Oil and Gas Upstream Costs, Safety, and Stakeholders
Connect stakeholders and assets across the value chain to get the most value from the growing upstream ecosystem using our oil production management software.
Ensure Midstream Pipeline Productivity and Safety
Streamline field operations and train a new energy workforce as you improve on-site safety, sustainability, and efficiency with midstream oil and gas software.
Modernise Downstream Oil and Gas Enterprises
Unlock value from the thriving network of suppliers, customers, and partners as demand for refined products evolves.
Optimise Oilfield Services and Equipment
Create trust, transparency, and responsiveness that sets you apart in an increasingly competitive oilfield services and equipment marketplace.
Salesforce has become our global customer service platform. We can see everything we’re doing and everything we’ve done. It makes it easier for our people to do things in a standard way — and in a smarter way.
Terence SorrellBusiness Solutions Manager, Connected Home
Keep up with the latest energy trends, insights and conversations.
Article
4 Ways to be Agile During the Biggest Energy Opportunity in 100 Years
Article
Creating the Connected Utility
Webinar
Super-Powered: How AI Scales Energy and Utility Operations to Benefit People and Planet
Video
Lead the Energy Transition with Data and AI
Ready to take the next step with the world’s #1 Agentic CRM for Energy & Utilities?
Try for free.
Start building on Energy & Utilities Cloud for free with one of our trial environments, custom configured to suit your needs.
Talk to an expert.
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Salesforce Energy CRM FAQs
Customer relationship management (CRM) for utilities and energy industry is a system for managing all of your company’s interactions with current and potential customers and managing critical information like energy usage, billing, product adoption, trade ally transactions and field service data.
Energy and utilities businesses use CRM to augment billing and CIS systems with a more robust database to improve customer relationships, sales, field service and partner relationships, ultimately driving revenue and reducing operational costs.
Energy and utility companies pile software applications on top of a CIS system to to get a better view of customers, yet find it hard to connect all the data, processes and operational silos. A CRM for utilities and energy unifies processes on a single platform so teams can resolve issues faster.
Energy and utilities companies use a CRM to provide seamless, personalised service. An energy CRM can give agents more visibility into customers, build a robust sales or programme participation pipeline, better manage programme portfolios and deliver meaningful service experiences for the consumers.
Determine what you want an energy and utilities CRM to solve. It should integrate with existing billing and CIS information, usage and consumption information, key account or retail energy lead management, partner or trade ally performance management, embedded analytics and AI and more.
