As India's service teams move fast on agentic AI, this session shows what 'production-ready' looks like in practice.
Today's self-service goes further than deflection — it resolves. See how Casey, the Help Agent, resolves customer issues live across channels, learning from every interaction to improve over time. Also see how a real-time, adaptive portal helps customers complete complex tasks directly in chat and get proactive support before an issue arises.
Discover how a self-learning agent and an adaptive portal can help close service gaps automatically, with human-in-the-loop controls to keep every workflow safe before it goes live.
What you'll see :
- How Casey, the Help Agent, automatically analyzes case history to identify hidden service gaps and generate new agents/workflows to fill them.
- How a frictionless portal adapts in real time, proactively resolving complex issues right inside the chat
- Best practices for deploying self-learning workflows that continuously refine performance using real customer interaction data.
- How to govern AI-generated workflows using human-in-the-loop controls, ensuring safety and precision before live deployment.
Featured Speakers
Shruthi K Prakashan
Director, Product Marketing
Salesforce