The Agentforce Commerce Summer '26 Release is here.
Read the announcement
Agentforce Commerce (formerly Commerce Cloud)
Turn every conversation into a conversion.
Agentforce Commerce connects your entire business on one unified platform — from ecommerce and POS to order management. It's all powered by Agentforce, our trusted AI that proactively helps your teams with merchandising and your customers with guided shopping. This is how the world's leading brands get faster time to value, increase conversion and lower TCO.
These leaders trust Salesforce to power their ecommerce success.
Boost conversions by 13% with AI-native search.
AI-native search that understands shopper intent.
Seamlessly connect shoppers with what they want. Using real and simulated shopper data, Cimulate's AI-driven model understands intent to deliver relevant search results that have proven to drive a 13% increase in conversion and a 17% jump in add-to-cart rates
Here’s what sets Commerce Cloud apart.
99.99
%
historic uptime
Salesforce powers commerce for over two billion shoppers with 99.99% historical uptime.*
29
%
revenue increase
Salesforce customers saw a 29% increase in digital revenue by shifting from legacy channels.**
5
X
growth
Salesforce 2022 Cyber Week digital sales grew 11% compared to the industry average of 2%.***
27
%
faster
Salesforce helped merchandisers, developers and admins automate processes 27% faster. ****
* Salesforce Commerce Platform Metrics; ** Salesforce Commerce Platform Metrics; *** Salesforce 2022 Cyber Week Metrics; **** Salesforce Customer Success Metrics 2022
Grow more. Worry less. Connect your business with Commerce Cloud.
Connect in-store and online with Unified Commerce.
B2C Commerce
From discovery to checkout, B2C Commerce is where customer expectations meet AI-powered business growth. See more revenue, productivity, and trusted success at scale.
Order Management
Process orders seamlessly, wherever customers transact. Agent actions, real-time omni-channel inventory, and automated order routing reduce costs and increase revenue.
Modern Point of Sale
Bring customer, order, and inventory data to your shop floor with a flexible, mobile-first POS. Move faster with built-in Salesforce integrations and no-code CMS.
Scale, simplify, and grow with connected B2B.
B2B Commerce
Make buying more personal and selling more efficient with AI tools. Connect your business on a unified platform that helps you build trust and meet complex needs.
Order Management for B2B
Split large-volume orders into multiple shipments and speeds. Work smarter and simplify cross-channel order management with a single code-base and AI-first experience.
Revenue Lifecycle Management
Automate revenue operations while delivering seamless buying and selling experiences anywhere customers transact. Close deals fast with guided quoting and AI.
Get faster time to value and lower TCO.
Composable Commerce
Realise ROI faster with a composable commerce platform. Enable more innovation with flexible, trusted storefronts for headless commerce.
Payments
Increase conversions with an optimised, flexible checkout experience while cutting out complex integrations. Configure secure payments anywhere on our platform.
Agentforce Guided Shopping
Turn conversations into conversions with Agentforce. Speed product discovery with visual product search, pulling in your product catalog directly in a chat
Analysts agree on our powerful platform.
Forrester TEI B2C Commerce & OMS
See the potential return on investment companies may realise by deploying our B2C Commerce and OMS solutions.
2025 Gartner® Magic Quadrant™ for Digital Commerce
For an entire decade, Gartner® has named Salesforce a Leader. See why we placed furthest for our Completeness of Vision.
IDC MarketScape for Enterprise B2C Digital Commerce Platforms
See why market awareness, AI, and developer support make Salesforce a Leader in the B2C Digital Commerce Applications 2024 Vendor Assessment.
SPARK Matrix™: B2C Digital Commerce Platform, 2024 by Quadrant Knowledge Solutions
See why Salesforce is named a Leader in technology excellence and customer impact.
The Total Economic Impact™ of Salesforce B2B Commerce
See the potential return on investment companies may realise by deploying our B2B Commerce solution.
IDC MarketScape for Enterprise B2B Digital Commerce Platforms
See why business agility, AI, and easy-to-use tools make Salesforce a Leader in the B2B Digital Commerce Applications 2023-2024 Vendor Assessment.
Forrester TEI B2C Commerce & OMS
See the potential return on investment companies may realise by deploying our B2C Commerce and OMS solutions.
The Order Management Market: An IHL Retail Executive Advisory Programme Research Study
See why Salesforce is named a leading Tier 1 vendor.
The Total Economic Impact™ of Salesforce Commerce Cloud Composable Storefront
See the potential return on investment companies may realise by deploying our composable storefront solution.
IDC MarketScape: Worldwide Mobile POS Software Platforms for Fashion Retail Vendor Assessment
See why Salesforce was named a Leader for unified, composable omni-channel and highly configurable and extensible solution.
Start selling online with Starter Suite.
Launch a direct-to-consumer storefront with marketing, sales and service capabilities built into an easy-to-use CRM suite. Connect every touchpoint with unified data and enhance customer experiences on every channel.
Achieve your AI and data goals with Salesforce CTOs.
Trusted advisors with unmatched Salesforce experience and expertise, by your side.
Stay up to date on all things commerce.
Sign up for our monthly commerce newsletter to get the latest research, industry insights, and product news delivered straight to your inbox.
YETI is in a constant state of innovation. We want to be able to do that quickly and Salesforce enables us to do so.
Scott StreitDirector, Software Engineering, YETI
Learn new ecommerce skills with free, guided learning on Trailhead.
Keep up with the latest commerce trends, insights and conversations.
Research
Insights from 2,700 commerce leaders and 1.5 billion customers.
Article
Generative AI is already improving ecommerce. Here’s how.
Article
Discover how B2B sales teams win with digital commerce.
Guide
Hit your digital transformation goals with this step-by-step playbook .
Watch the Agentforce Commerce Keynote from Dreamforce.
Get deeper insights on new releases. Watch the Agentforce Commerce Keynote from Dreamforce 2025 over on Salesforce+. Hear straight from our leaders how our latest innovations will boost revenue.
Get in touch and stay connected
Talk to an expert.
Tell us a bit more so the right person can reach out faster.
Stay up to date.
Get the latest research, industry insights, and product news delivered straight to your inbox.
Follow us on LinkedIn.
Connect with us for daily insights and a front-row seat to new innovations.
Salesforce Commerce FAQs
Commerce Cloud is the best ecommerce platform for customer companies. Automate sales across the entire customer lifecycle by embedding AI-driven commerce everywhere — from flexible digital storefronts to embedded apps for sales, service, and marketing.
Commerce Cloud helps you manage your digital commerce business and grow your sales. Whether you have a B2B, B2C, or D2C ecommerce business, Commerce Cloud has the tools you need to succeed.
Commerce Cloud‘s ecommerce software offers features like headless commerce, composable commerce, order management, and payments. You can also integrate Commerce Cloud with your CRM software to track customer data and personalise their shopping experience.
Commerce Cloud is the ultimate ecommerce platform.
Commerce Cloud helps brands launch sooner, grow faster and reach more customers. Leveraging the power of the cloud, our trusted technology will help you craft innovative customer experiences that drive higher conversions and average order value (AOV), productivity and inspire brand loyalty. With artificial intelligence infused into the platform, we enable 1-to-1 personalisation without the need for data scientists. Our robust technology partner ecosystem and our team of industry experts ensure your growth from planning to launch and beyond.
Commerce Cloud includes everything you need for a complete unified commerce experience including digital storefronts, customer acquisition and loyalty tools, reporting and insights, order management, payments and embedded apps.
In 2016 Salesforce completed the acquisition of Demandware which is now a part of Commerce Cloud.
An ecommerce platform will help you seamlessly launch and grow your digital business through a prebuilt infrastructure. This allows you to reach new customers, reduce operational costs, and grow sales with scalable tools for your online business.
Today's connected customer has high expectations. They interact with retail brands through many touchpoints — web, mobile, social, marketplaces, store, ads, and connected devices — and they want to buy in the moment, at any of these touchpoints. They expect each interaction to run smoothly, and for all interactions to be coordinated into a single, unified experience. Ecommerce software will help you transform your business so you can seamlessly manage online purchases, transactions, inventory, customer data, and create a seamless digital experience for customers.
When choosing the right ecommerce software prioritise a future-proof platform that is trusted, scalable and readily supports international expansion enabling future growth. Look for a solution architected for flexibility with all the purpose-built tools you need to deliver innovation quickly. It is important to consider the total cost of ownership of any ecommerce solution including ability to integrate with other digital and third-party solutions, uptime, access to advanced features, ongoing support and implementation.