Small businesses benefit from CRM systems by way of a few basic categories. Below, we’ll outline a few comparisons drawn from CRM’s on the market that target small and medium-sized businesses, focusing on the categories that help define what makes a CRM solution ‘effective.’
- Rated the best CRM tool for small business by businessnewsdaily.com, the basic Salesforce package is a contact management platform that features accounts and contacts, task & event tracking, Microsoft Outlook sync, Salesforce mobile app, content library, customisable reports, and a company social network. Group packages add opportunity tracking, lead scoring, routing & assignment, and email templates & tracking in the $25 package. The $65 package adds mass email, campaigns, customisable dashboards, and Outlook Side Panel to all the lower package features. Taken together, these options provide a complete CRM solution.
- Other packages may include features such as sales forecasting, reports and dashboards, document library, roles and profiles, mass email, call centre connectors, and up to 100,000 customer records. Additional features would be email integration, social CRM, Google AdWords integration, workflow automation, inventory management, macros, plus territory management, custom modules, custom applications, custom buttons, workflow approval processes, time-based actions, and multiple currencies.
- According to a study by Nucleus Research, sales representatives saw productivity increase by 26.4% when adding social networking and mobile access to CRM applications. Salesforce provides real-time data access on mobile, and easy integration into social platforms, making it the CRM solution best-suited for the modern technologies the world relies so heavily on.
- Neither as complete nor as user-friendly, other CRM solutions also offer robust email marketing tools, web forms, lead generation, and comprehensive reporting. Month-to-month contract options may entice businesses that are unsure how much benefit they stand to draw from CRM. However, while it is great for businesses that don’t have time for complicated software, it has very-limited customised reporting capabilities.
Every small business has its own unique set of needs. However, there are certain needs that remain constant throughout—such as the need for a CRM software platform that offers everything to make closing sales faster and easier. Of course, pricing is always going to factor, but when CRM yields an ROI in the $8.00 ballpark, pricing becomes less of an issue. What’s most important is having the right package of tools to make businesses more organised and on top of activity tracking and gathering insights, allowing them to make informed business decisions about how best to serve customer needs. Which is why Salesforce comes out on top of the competition in helping your small business achieve your CRM desires.