Mobile view of a volunteer application portal in Salesforce volunteer management software

Volunteer Management Software: Scale Nonprofit Impact with Salesforce

Volunteers are more than helping hands — they’re essential to your mission. With volunteer management software built in Nonprofit Cloud, you can easily set up, manage and track everything that matters to your volunteers and your organisation. Strengthen relationships, grow your community and drive greater outcomes — all in one place.

Simplify volunteer operations from start to finish.

Improve the set-up of volunteer activities, roles, shifts, locations and more, all in Nonprofit Cloud—a system built to streamline how your team engages community support.

New volunteer initiative creation screen in Salesforce volunteer management software

Assign the number and type of volunteers needed for each activity so they feel useful on the day. Once on site, check volunteers in and out with start and end times.

Volunteer position shift creation in Salesforce volunteer management software

Need someone specific? Manage and review applications to ensure the best fit for your needs. 

Mobile volunteer application portal view in Salesforce volunteer management software

Ensure your volunteers show on the day with automatic reminders and follow-ups to keep them engaged long after the event using Marketing Cloud.

Email journey with conditional actions for volunteer follow-up in Salesforce volunteer management software
New volunteer initiative creation screen in Salesforce volunteer management software
Volunteer position shift creation in Salesforce volunteer management software
Mobile volunteer application portal view in Salesforce volunteer management software
Email journey with conditional actions for volunteer follow-up in Salesforce volunteer management software

Know every volunteer like they're part of your team.

Capture basic information like a volunteer’s name, contact info and other demographics, even their relationship to other supporters or companies in your system with Nonprofit Cloud.

A view of a volunteer's profile listing out relevant information like volunteer shifts.

Get a full picture of their activity with your organisation. Easily view first and last volunteer activity, total hours volunteered and more. 

A view of a volunteer's profile listing out relevant information like volunteer shifts.

Understand when and where a volunteer is available. Confirm and validate their skills so you get the best person for the job.  

A view of a volunteer's profile listing out relevant information like volunteer shifts.
A view of a volunteer's profile listing out relevant information like volunteer shifts.
A view of a volunteer's profile listing out relevant information like volunteer shifts.
A view of a volunteer's profile listing out relevant information like volunteer shifts.

Mobilise volunteers with a self-service portal.

Share volunteer opportunities that match their interests and skills and your needs with Experience Cloud.

Volunteer portal home screen on mobile in Salesforce volunteer management software

Reduce the barrier to entry by making it easy for volunteers to sign-up and register.

Message exchange between volunteer and staff member in Salesforce volunteer management software

Do they need prep beforehand? Lighten your workload by giving them the tools and information they need to be successful on site.

Welcome page of volunteer portal on mobile in Salesforce volunteer management software

Keep volunteers informed on how their valuable time made an impact to your organisation and their community with Tableau.

Volunteer impact dashboard with performance graphs in Salesforce volunteer management software
Volunteer portal home screen on mobile in Salesforce volunteer management software
Message exchange between volunteer and staff member in Salesforce volunteer management software
Welcome page of volunteer portal on mobile in Salesforce volunteer management software
Volunteer impact dashboard with performance graphs in Salesforce volunteer management software

Support volunteers proactively with Agentforce.

Agents can resolve issues like updating a volunteer’s contact info or changing a shift and answer questions even if it’s outside of business hours. 

AI agent helping volunteer reschedule a shift in Salesforce volunteer management software

Let agents take the first pass in suggesting the best volunteer matches for opportunities. Now you have a place to start from and ultimately make the final decision. 

Staff member using Agentforce to find best-fit volunteers in Salesforce volunteer management software

Agents guide volunteers to the right roles based on interests and availability and manage onboarding with ease.

AI agent assisting volunteer with shift preparation in Salesforce volunteer management software
AI agent helping volunteer reschedule a shift in Salesforce volunteer management software
Staff member using Agentforce to find best-fit volunteers in Salesforce volunteer management software
AI agent assisting volunteer with shift preparation in Salesforce volunteer management software
A cartoon lion character holding a globe icon stands next to a tablet screen that shows a smiling woman on a call and a message that reads: 'Let’s work together to create more impact.

Build the perfect volunteer management solution with our help.

Get in touch today and our experts will guide you through the process, step by step.

  • Choose the right Nonprofit Cloud Edition.
  • Add products/features needed, if not already included.
  • Customise the final result with apps, services, support.

Learn new skills with free, guided learning on Trailhead.

Hit the ground running with Nonprofit Cloud tips, tricks and best practices.

Nonprofit Cloud Volunteer Management FAQs

Volunteer management software helps you to co-ordinate people and programs more efficiently by centralising volunteer data and automating key tasks. Easily match volunteers to opportunities, track hours and engagement and communicate with your network in a personalised way. Free up staff time, improve the volunteer experience and maximise the value of every hour contributed.

When comparing volunteer management software, consider if the system is scalable, has strong security and offers an established community for peer advice. Look for a proven ecosystem of partners. Opting for non-profit-specific products ensures support for growth and operational efficiency.

There are several options available for non-profits to get started with Salesforce solutions. The Power of Us Programme gives eligible non-profits the first 10 subscriptions free. Visit our pricing page for more information.

Yes, Salesforce volunteer management software can integrate with a wide range of tools commonly used for volunteer management. This integration capability is one of our key strengths, making it a popular choice among non-profits for managing their volunteer management operation. Visit the AgentExchange for more information.