These are the questions we hear a lot and you'll find the answers below. If you have others, please don't hesitate to contact us — we're here to help.

It’s a cloud-based software solution that empowers companies to unify the customer experience across all points of commerce, including web, social, mobile, store, and others. From shopping, to fulfillment, to customer service, Commerce Cloud delivers a 1-to-1 shopping experience with built-in predictive intelligence.

It helps retailers create seamless, personalised customer experiences — from shopping, to fulfillment, to customer service. Using innovative data science, our predictive intelligence enables you to deliver a 1-to-1 shopping experience, and our robust partner ecosystem ensures satisfaction and growth from planning to launch, and beyond.

Our primary customers are C-level executives, but it can be anyone responsible for growing the business through digital channels. In addition, Salesforce Commerce Cloud is popular with those responsible for store and customer experiences across the brand.

The most popular configuration includes everything you need for end-to-end, unified commerce, but it’s also available as two stand-alone product lines — Commerce Cloud Digital and Commerce Cloud Store.

Pricing varies based on each customer's individual needs. Our sales team will work with you to tailor a package that meets your requirements and price considerations, no matter your company's size or industry.

It’s a cloud-based software solution for transforming your customer experience across all digital channels. It provides a rich set of capabilities, including marketing, merchandising, content, promotions, customer service, fulfillment, and predictive intelligence. Convenient shopping options are easily enabled within Commerce Cloud Digital, offering reserve, buy, pay, fulfill, and service anywhere. Commerce Cloud Digital also provides an open development environment to easily customise or extend it further.

It’s a comprehensive, mobile-first point-of-sale, and store operations solution. Commerce Cloud Store revolutionises your point of sale experience with personalised in-store customer experiences, real-time mobile store operation insights, and highly engaged associates on the floor. By connecting Store and Digital with a real-time shared view of the customer, you can boost sales, profits, and customer loyalty by optimising in-store experiences, merchandising, and promotions. With Commerce Cloud Store, you can deliver a unified customer experiences and breathe new life into your retail experience.

Omnichannel commerce creates seamless, consistent buying experiences across any channel. Unified commerce takes that idea one step further with a focus on meeting the rising expectations of connected customers. Today, retailers must think beyond individual channels and beyond shopping and meet customer expectations across your entire experience, from shopping to personalisation to fulfillment and customer service.

With Salesforce Commerce Cloud, you now have a comprehensive digital commerce solution along with a mobile-first, real-time POS and operations solution that leverages a shared view of orders, customers, inventory, products, and promotions enabling retailers to provide (and customers to experience) a truly unified commerce experience from discovery to delivery.

Many retailers are moving away from homegrown or legacy on-premise commerce systems because they are difficult to maintain and manage. Retailers can take better advantage of opportunities with the greater agility that comes from using Salesforce’s unified, cloud-based commerce technology and the “single version of truth” that cuts down on the time needed to synchronise disparate data sources.

The Connected Customer has high expectations. They interact with retail brands through many touch points — web, mobile, social, marketplaces, store, ads, and connected devices—and increasingly, they can actually buy in the moment from any of these touchpoints. They expect each interaction to be great and for all interactions to be coordinated into a single, unified experience. Retailers can also create more highly differentiated experiences for their customers using Salesforce’s open innovation model and by taking advantage of Commerce Cloud’s built-in intelligence to power personalisation throughout the commerce experience.

Commerce Cloud provides a rich set of capabilities to engage and convert shoppers across every digital channel, including marketing, merchandising, content, promotions, customer service, fulfillment and predictive intelligence. An open development environment enables retailers to easily customise or extend commerce anywhere, from buy buttons and branded mobile applications to in-store endless aisle and clienteling applications.

With Commerce Cloud, retailers can manage and share product information, content and images across categories, catalogs and sites. It enables you to connect customers with the right product, assortment, price, offer and content at the right time to maximise conversion rates and increase average order value. Ultimately, merchants, brand marketers and content creators are empowered to drive the business, launch campaigns, seasonal refreshes and promotions, and run A/B tests without technical support.

Predictive Recommendations, powered by Commerce Cloud Einstein, enables the business user to personalise the shopping experience using innovative data science in order to make product recommendations for both known and anonymous shoppers throughout their shopping journey. Predictive Recommendations presents customers with the products relevant for them, prompting customers to purchase more, and in turn, grow a retailer’s revenue.

With multi-site management and localisation in the Commerce Cloud, going live with new brands or geographic sites has never been faster. With the Commerce Cloud multi-site architecture, retailers can manage multiple brands or country sites all from the same environment, leveraging common code, processes, imagery and a master catalog.

Ask about Salesforce products, pricing, implementation, or anything else. Our knowledgeable reps are standing by, ready to help. Or check out our Pricing and Packaging Guide to learn more.
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