Field Service and Operations Pricing
Explore our solutions designed to support any and all field service roles.
Find the right Field Service and Operations option for your business needs.
Dispatcher
Intelligent Dispatch Console built directly in CRM.
$
175
USD/User/Month
(Billed annually)
- AI-powered scheduling and route optimisation
- Real-time visibility into field operations
- Intelligent job assignment and reallocation
Technician
Boost productivity with the #1 field service mobile app.
$
175
USD/User/Month
(Billed annually)
- View and update work orders, even when off-line
- Create quotes and collect payment in the field
- Build custom, scalable mobile experiences
Contractor Plus
Empower contractors to serve and generate revenue.
$80 user/month or $32/login
(Billed annually)
- Secure contractor portal and mobile app access
- Cross-sell and upsell for revenue generation
- Track and monitor performance
Field Service Plus
Combine the power of Dispatcher, Technician, Service Cloud and Sales Cloud.
$
230
USD/User/Month
(Billed annually)
- Complete selling and service solution
- Everything in Dispatcher
- Everything in Technician
Discover the best of Salesforce for Field Service and Operations.
Agentforce 1 Field Service and Operations Edition brings AI agents, data and trust to Field Service and Operations and enables your organisation to get the most value from your field service products.
Agentforce 1 Field Service
The complete field service solution with built-in AI and unified data. One platform that does it all.
$
650
USD/User/Month
(Billed annually)
- Everything in Field Service Plus and our full suite of AI
- Unlimited Agentforce usage for employees
- Appointment Assistant, Visual Remote Assistant, Digital Channels, Slack & Tableau Next
- 1M Flex Credits & 2.5M Data Cloud Credits per org every year
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Compare editions and top features.
Extend the power of Field Service and Operations with these related apps and add-ons.
Agentforce for Field Service and Operations
$125/user/month
Empower teams with agentic AI in the flow of work to automate tasks and boost productivity.
Asset Service Lifecycle Management
$75/user/month
Manage the lifecycle of your install base, from work order quoting to service campaigns, with complete customer and asset data.
Visual Remote Assistant
$50/user/month
Schedule external, non-employee users, with access to work orders, cases, contracts and accounts.
Appointment Assistant
$25/user/month
Deliver real-time updates to your field service customers.
Connected Assets
$15,000/org/month
Enable proactive maintenance using event orchestration and external data.
Expert support at every stage
With resources, guidance and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a future with AI.
Standard Success Plan
Set your company up for success with self-guided, always-on resources.
Included in all licences
- Access to Knowledge Articles, documentation and Trailhead
- Global Trailblazer Community
Premier Success Plan
Start strong and grow your business with expert guidance and expedited support.
30% of net licence fees
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
Get the most value from Salesforce with a proactive partnership and personalized experience.
Contact your account executive
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps
Leverage Professional Services and Salesforce Certified Partners for the expertise, agents, and apps needed to unlock your data and secure long-term AI success. Depending on your unique needs, engaging one or both can maximise your ROI.
Professional Services
Realise value quickly and become self-sufficient with Salesforce.
Partners
Connect with agents, apps, and experts to build and grow your business with AI and Salesforce.
Ready to take the next step with the service solution built on the world’s #1 CRM?
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* All per user products require an annual contract. Above pricing available on Enterprise Edition. Unlimited Edition versions of Dispatcher and Technician are $330/user/month and Field Service and Operations Plus is $380.
** Monthly logins-based Contractor and Contractor+ licences available. Please contact a sales representative for detailed pricing information.
NOTE: Field Service and Operations requires at least one (1) Service Cloud user licence. Existing Service Cloud customers require at least one (1) Dispatcher licence. This requirement can also be met with the Field Service and Operations Plus bundle, as it includes the service user functionality. Existing customers can purchase as many Technician (Mobile Employee) user licences as needed. Field Service and Operations Technicians (Mobile Employees) and Contractors require at least one (1) Dispatcher in order to use the scheduling tool.
Dispatcher and Technician licences may not be used for a contact centre, call centre, or customer case management application. Field Service and Operations Plus may be used for those applications.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.