Field Service Lightning Pricing
Dispatcher
Dispatcher
(billed annually)
Technician
Technician
(billed annually)
Contractor
Contractor
(billed annually)
Contractor Plus
Contractor Plus
(billed annually)
Dispatcher
Dispatcher
(billed annually)
Work Orders
Appointment Booking
Asset, Inventory, and Product Tracking
Opportunities and Quotes
Optimisation
Dispatcher Console
Technician
Technician
(billed annually)
Work Orders
Appointment Booking
Asset, Inventory, and Product Tracking
Opportunities and Quotes
Android and iOS Mobile App
Contractor
Contractor
(billed annually)
Work Orders
Appointment Booking
Asset, Inventory, and Product Tracking
Android and iOS Mobile App
Contractor Plus
Contractor Plus
(billed annually)
Work Orders
Appointment Booking
Asset, Inventory, and Product Tracking
Opportunities and Quotes
Android and iOS Mobile App
Optimisation
Dispatcher Console
Compare editions and top features.
Field Service Lightning Plus
(billed annually)
- Work Orders
- Book Appointments
- Asset, Inventory and Product Tracking
- Mobile App Available on Android and iOS
- Optimisation
- Dispatcher Console
- Cross-Selling and Upselling
* All per user products require an annual contract. Above pricing available on Enterprise Edition. Unlimited Edition versions of Dispatcher and Technician are $300/user/month and Field Service Lightning Plus is $350.
NOTE: Field Service Lightning requires at least one (1) Service Cloud user license. Existing Service Cloud customers require at least one (1) Dispatcher license. This requirement can also be met with the Field Service Lightning Plus bundle, as it includes the Service user functionality. Existing customers can purchase as many Technician (Mobile Employee) user licenses as needed. Field Service Technicians (Mobile Employees) and Contractors require at least one (1) Dispatcher in order to use the scheduling tool.
Dispatcher and Technician licenses may not be used for a contact center, call center, or customer case management application. Field Service Lightning Plus may be used for those applications.
This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.
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Customer Service Software & Customer Support by Service Cloud
Sales Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, pre-built integration apps, support ticketing, knowledge base, routing and escalation, and queue management.
Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level.
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