Improving the Customer Experience with Service Cloud

What is Service Cloud?

Service Cloud is the world’s #1 customer service software and support application that empowers companies to deliver world-class customer service. Across every channel — whether it’s email, phone, chat, messaging, self-service, IoT or in person — Service Cloud enables companies to put the customer at the heart of every service moment and deliver personalised experiences.

Tap into best practice content below to provide an exceptional customer experience.

Skill Up Your Customer Service Team

Build strong customer support teams that deliver a personalised and consistent customer experience. 
 

Optimise Tools for Agent Productivity and CSAT

Maximise technology to empower your employees and customers find answers faster
 

How to Create a Simple Knowledge Base

What is Knowledge Management?

The Importance of Self Service Portals

Help Clients Help Themselves

Maximise Support Team Efficiency

Drive productivity and measure key KPIs for customer service -- from small support teams to global call centers.
 

Use AI to Deliver Personalised Service

Transform the customer experience with AI to anticipate customer needs and make your agents smarter
 

The Rise of the Chatbots

How to Offer Amazing Customer Support on Twitter

Integrate AI and Customer Service

Ensure the Very Best Customer Experience Each and Every Time

Deliver Consistent Service in the Field

Empower your mobile workers and field employees to deliver great customer service.
 

Start a free trial of the world’s #1 service platform. No credit card required. No software to install.