Faster, smarter customer service
keeps your customers happy.


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Faster, smarter customer service keeps your customers happy.


Want smarter service that’s a step ahead? Meet Salesforce Einstein.

Introducing artificial intelligence (AI) that proactively triages problems, predicts time needed to resolve them, and empowers reps with recommended solutions. It’s also built right into Salesforce. Now, that’s smart service.

Learn more

Faster, smarter service that will increase loyalty, retention, and satisfaction.

  • Always-on customer service. 

    Give your customers the answers they need, whenever they need them. Today’s customers expect to have access to customer service on their terms. And that means providing them with options to access 24/7 support.

  • Personalised service. 

    Customer expectations for service are rising every day. Being able to meet these new needs often means providing a type of personalised service that goes above and beyond what your competitors can deliver.

  • Multichannel support. 

    Today, customers are flocking to numerous channels — from the traditional, such as phone and email; to the expanding universe of social-media outlets — to voice their opinions about your brand. Meet customers where they live with multichannel support.

  • Intelligent customer service. 

    Predictive support is the next wave in the customer service revolution. Fix problems before they happen and delight customers in the process. Service Cloud gives your agents the tools they need to anticipate your customers’ needs.

  • Faster support. 

    Time is critical when talking about customer care. It’s simple. Faster support is more satisfying for the customer and saves your company money. Giving you and your agents the right systems to resolve cases quickly and easily is what Service Cloud is all about.

“We put the passenger,
the user, the customer
at the centre of everything.”

— Tan Lye Teck, Executive Vice President, Changi Airport Group



Find the right Service Cloud Lightning fit for your business.

Great customer care is what customers expect. Find the right Lightning edition to deliver the service levels your business needs.


Download the full edition comparison chart


Lightning Professional

/ user / month*
(billed annually)

Complete service CRM for any size team

Try for Free 

Try for Free 

Lightning Enterprise

/ user / month*
(billed annually)

Customizable CRM for comprehensive service

Try for Free 

Try for Free 

Lightning Unlimited

/ user / month*
(billed annually)

Unlimited service CRM power

Try for Free 

Try for Free 

*All per user products require an annual contract.

* All per user products require an annual contract.

Download the full
edition comparison chart

Looking for a Small Business Solution?

See what Service on Salesforce is like with a guided tour.

The best way to see how Salesforce is revolutionising customer service is with a guided tour of Service Cloud. With the all-new guided tour, we can show you how Service Cloud shines in several common use cases and scenarios.


Questions? Our reps have answers. 000 800 001 6000