As advantageous as e-government can be, there are a number of challenges associated with making the transition to a more digitally-focused bureaucracy. Incompatible infrastructures and lack of universal government technology standards result in technical barriers that many departments feel incapable of resolving. Security and privacy concerns associated with sensitive government and citizen data leave governments hesitant to embrace new systems. Lack of qualified personnel necessitate extensive training on new technologies before they can be implemented. Finally, through it all, cutbacks on government spending prevent new technologies from becoming widely implemented.
Salesforce Government Cloud offers the solution.
Salesforce Government Cloud is CRM designed to give governments the same data advantages enjoyed by organizations within the private sector. Built on the world’s #1 CRM platform, Government Cloud is the fast and dependable route to true e-government. Unified, meta-driven data architecture, regularly updated, and compatible with every system, device, and channel, make Government Cloud a tool to better connect governments with their citizens. Additionally, the platform is housed entirely in the cloud, meaning it requires no costly hardware or software installation or upkeep.
As far as security and privacy are concerned, Salesforce Government Cloud maintains a standard unrivaled by any in the industry, having been granted a provisional authorization at Impact Level 4 (IL4). Salesforce has also earned the industry’s other top compliance standards, including FedRAMP, DoD IL2, SOC, HIPPA, and more, for a platform that is uniquely compliant, and refreshingly transparent.
Finally, Government Cloud is exceptionally easy to use, offering built-in tutorial information and multi-channel support options, and requiring no coding experience to use. Add to that the fact that Government Cloud offers a per-use pricing policy, reducing overall IT expenses while providing reliable e-government solutions, and it becomes apparent why many agencies are turning to Salesforce to bring their departments into the digital age.