Push past the boundaries of traditional commerce.

Delivering a seamless end-to-end shopping experience for customers is challenging. How do you ensure you get it right, to increase conversions and brand loyalty across multiple channels? Drive transformational growth with the world’s most trusted commerce platform.
 
 

Personalise every interaction with data

Leverage data to automatically create better pathways to conversion. Create personalised interactions to increase, basket size, loyalty and customer satisfaction.

Unify experiences across digital & in store

With a 360-degree view of all orders, inventory and CRM, you can connect your B2B and B2C customers across every touchpoint, wherever they want to interact.
 

Build content in one place. Deliver it anywhere - fast

For blogs, news articles, social posts, emails and more - you can create and manage all your content in one place. Publish and update in seconds with our Content Management System.

Optimise the moments between ‘buy now’ and ‘delivered’

Get a unified view of customer cases, preferences and orders to allow customers to self serve and equip your service team for success with our Order Management System.
 
 

Some FAQs from our Commerce trailblazers

We help our Commerce trailblazers transform their entire digital landscapes, to create meaningful customer experiences across every touchpoint.  Here are just a few questions they come to us with.
The Salesforce Commerce Cloud platform helps customers create seamless, personalised customer experiences everywhere, from shopping, to fulfillment, to customer service and beyond. Using innovative powered data science, our AI predictive intelligence enables you to deliver a 1-to-1 shopping experience, and our robust partner ecosystem ensures satisfaction and growth from planning to launch, and beyond.
Now you can implement the Commerce Cloud solution for your B2B customers, offering the same easy to navigate, consumer-like shopping experiences they get in the B2C world. With added features to help the business buyer, including rapid-reordering, contract pricing built in and customer catalogues out-of-the-box, you can unlock a new revenue channel at speed to better serve customers and develop more meaningful relationships.
By integrating all of your customer data, channels and operational functions into a single platform, you get a real 360-view of your customers. This allows you to connect with them on their preferred channel or device with the same message, and deliver personalisation at scale to increase conversion rates and overall customer experience.
 
E-book

Forrester Research has named Salesforce a Leader in The Forrester Wave™: B2C & B2B Commerce Suites, Q2 2020

Find out why we got amongst the highest scores for our current offering, support structure, future strategy and more...
 
 
CUSTOMER SUCCESS STORIES

With Salesforce, we can extend the reach of Fenwick across the UK and provide customers with a choice of how they engage with our brand”

Samantha O'neill | Head of Ecommerce at Fenwick

Questions? Let’s talk.

Discover what Commerce Cloud does, how it works, and why it is the main pillar for your digital transformation plans