Move beyond basic segmentation. Discover how Salesforce Data 360’s GRL (Group, Rank, and Limit) moves you beyond basic inclusion/exclusion criteria to target the best-of-the-best customers—driving higher ROI without complex SQL queries.
Kris shares how AI is reshaping the sales landscape, offering small businesses the power to scale and build deeper customer relationships.
See how Agentforce and MuleSoft helped us improve the employee experience, so our employees can improve the customer experience.
Life sciences organizations must evolve from isolated systems to intelligent, connected ecosystems. This article explores how agentic design unlocks next-gen engagement and end-to-end value.
Agentic AI is changing how we work – the transition is easiest when your customer service roles are clearly defined.
Want to learn how to become an Agentblazer for your business? Here’s how SMBs all over the world are getting AI-ready.
What do emerging AI, product innovation, and business growth have in common? Adam Alfano shares his insights.
Here are some favorite quotes about business growth to inspire you — plus expert advice to spark new ideas.
How to Help Your Customer Service Team Thrive — Not Just Survive — in the Age of AI
As AI changes how customer service gets done, it’s up to leaders to guide their teams with empathy, clarity, and a clear path forward.
By fostering a culture of learning and accountability around accessibility, organizations stay ahead of the curve as expectations and best practices evolve.
