Frequently asked questions (FAQ)

A dedicated taxi rank is located at the main entrance of the Centre on the Cnr Merivale and Glenelg Streets.  Taxis are also accessible in other locations in the South Bank precinct including the 2 hotels – Rydges and Mantra.

A comprehensive network of trains, buses and city cats (ferries) link the Centre with Brisbane city and suburbs. Translink tickets are the best way to visit and travel around the city. The Translink website contains more details:http://www.translink.com.au/

By Train?

The closest train station is South Brisbane; only a few minutes walk away.  A regular Air Train service operates between Brisbane’s international and domestic airports.  Travelling time is approximately 25mins. Tickets are available from the Information Desk.

By Bus?

The Cultural Centre is the main hub for most bus routes, only a few minutes walk away adjacent to the Queensland Performing Acts Centre. A Free Loop downtown bus service circles Brisbane’s Central Business District only.

By River Cat?

The CityCat Ferry stops at Southbank Terminal 2 which is located on the Clem Jones Promenade.  CityCats run daily from 5.30am-10.30pm.

There are 1,500 undercover parking spaces available at the Centre, accessed by Merivale Street.

Entry heights are as follows: Car Park one: 2.3m, Car Park two: 2.2m (Merivale St) or 2.1m (Russell St Ramp) or 2.2m (Melbourne St), Car Park three: 2m (Merivale Street) or 2.1m (Grey St).

For more information & prices on parking at the Centre click here.

We will be serving afternoon tea with a selection of savoury and sweet snacks, in addition to our networking reception. If you have any dietary requirements, please make that note when you register.

BCEC has several options inside the venue for coffee, snacks, or dinner. Learn more here.

There are over 72 hotels within four kilometres of the Centre. Search for hotels by their rating, proximity to the Centre or Brisbane Airport at https://www.bcec.com.au/visit/brisbane-accommodation/.

Both Brisbane domestic and international airports are 30min drive from the Centre.

The AirTrain connects South Brisbane station to Brisbane’s international and domestic airports with stops in the Brisbane CBD and Fortitude Valley. Tickets and a timetable for this service can be found at the Information Desk or you can pre-book on the AirTrain Website.

Depending on the time of day, travel time via taxi from Brisbane Airport is approximately 30mins.

You will receive your e-Ticket via email or SMS (provided you opt-in to receive event updates via your mobile during registration) the morning of the event.

Having your e-Ticket showing on your mobile device upon arrival at the venue will allow for a speedy entry. If you do not have it available or did not receive it, you will still be able to check-in.

Please check your SPAM mailbox. If you are still unable to locate your e-Ticket you can use the email address you registered with to collect your badge.

Please email apacemarketing@salesforce.com if you would like to change or cancel your registration.

Please submit your request by Wednesday 7 August 2019. Requests are honoured to the maximum extent possible.

Please add in your accessibility requirements to the online registration form or email apacevents@salesforce.com

Yes, BCEC car park provides accessible car park spaces.

• Guide, hearing and assistance animals may access the BCEC. These animals have been either:
  • accredited under a law of a State or Territory that provides for the accreditation of animals trained to assist a person with a disability to alleviate the effect of the disability; or
  • accredited by an animal training organisation prescribed by the regulations for the purposes of this paragraph; or
  • trained to assist a person with a disability to alleviate the effect of the disability and to meet standards of hygiene and behaviour that are appropriate for an animal in a public place
  • trained animals that meet the assistance animal requirements as outlined in the Commonwealth Disability Discrimination Act 1992 (DDA)
• Assistant animals must be identified by use of any of the following:
  • an assistance animal identification card, pass, permit
  • an assistance dog harness
  • a coat, cape or vest clearly identifying them as an assistance animal
  • an identification badge or medallion (displayed, for example, on its harness, collar, leash, coat, cape or vest).

• Uncertified therapy/emotional support/companion animals are not included in the Act and do not meet the legal definition of an assistance animal and do not have the same public access rights. These animals may be refused entry.

There are power outlets located throughout the venue. Feel free to charge wherever and when needed.

Yes. Priority seating is available in our keynote and breakout rooms. You can request this service and others when registering for Salesforce Basecamp by indicating that you have accessibility requirements. If you require reserved seating in the larger keynotes, please plan to arrive 30 minutes before the keynote begins.

 

Please state this in your registration form or email: apacevents@salesforce.com

You can request an auxiliary aid or AUSLAN sign interpreter when registering for Salesforce Basecamp by indicating that you have accessibility requirements.

Please email  apacevents@salesforce.com.

Additionally, you can view the BCEC Accessibility guidelines on their website, or contact them at admin@bcec.com.au.

We believe our community should be truly open for everyone. As such, we are committed to providing a friendly, safe, and welcoming environment for all, regardless of gender, sexual orientation, disability, ethnicity, or religion.

Our code of conduct outlines our expectations for participant behaviour, as well as the consequences for unacceptable behaviour.

We invite all sponsors, speakers, attendees, media, exhibitors, and other participants to help us realise a safe and positive conference experience for everyone.