Chris Skinner

Author, Expert and Speaker on Banking, Finance and FinTech


Chris is an independent commentator on the financial markets and fintech, through his blog theFinanser.com, and an author of the bestselling books Digital Bank, ValueWeb and Digital Human. As a result of the emerging internet of value, banks have to become digitalised, and Digital Bank provides a comprehensive review and analysis of the battle for digital banking and strategies for companies to compete.

Described by Seth Wheeler, Brookings Guest Scholar and Former Special Assistant to the President for Economic Policy at the White House, as “one of the most authoritative voices on Fintech anywhere”, Chris has previously written many books covering everything from European regulations in banking through the credit crisis to the future of banking.

In his day job, he is Chair of the European networking forum The Financial Services Club and Nordic Finance Innovation, as well as being a Non-Executive Director of the Fintech consultancy firm 11:FS, and on the advisory boards of various firms including B-Hive, Bankex, empowr, IoV42, Innovate Finance, Life.SREDA, Moven, Meniga, Pintail, Project Exscudo and the Token Fund.

He has been voted one of the most influential people in banking by The Financial Brand (as well as one of the best blogs), a FinTech Titan (Next Bank), one of the Fintech Leaders you need to follow (City AM, Deluxe and Jax Finance), one of the Top 5 most influential people on BankInfoSecurity’s list of information security leaders, as well as one of the Top 40 most influential people in financial technology by the Wall Street Journal’s Financial News and has been an advisor to the White House, the World Bank and the World Economic Forum.

Mr. Skinner is a regular commentator on BBC News, Sky News, CNBC and Bloomberg about banking issues, and is a Judge on many awards programs including the Asian Banker’s Retail Excellence Awards, as well as having worked closely with leading banks such as HSBC, the Royal Bank of Scotland, Citibank and Société Générale.

Find out more about Chris at https://chrisskinner.global/.


Jacqui Lennon

Head of Customer Experience & Product, Allianz Retire+


Jacqui’s role is to lead the design and implementation of both products and experience within the organisation; embedding the customer centricity as part of the organisational culture and developing products which are suitable and desirable for the market. She possesses a strong Customer Experience and Product background, and has 20 years experience in financial services. She has successfully led teams who had responsibility from ideation and customer research phases to product development, execution and delivery.

Jacqui previously held key Executive roles in Product Design and Strategy at IRESS Ltd, as well as key roles with Macquarie Group across Client Experience, Strategy and Investments and Advisory.


Rosalind Coffey

Head of People, Culture and Client Experience, Macquarie Bank


Rosalind Coffey is Head of People, Culture and Client Experience for Macquarie's Banking and Financial Services Group and serves on that Group’s Executive Committee. She has Group-wide responsibility for Client Experience, in addition to leading Social Media, Internal Communications, Human Resources, Talent, Diversity & Inclusion and Learning & Development. Before joining Macquarie, Ros was Global Head of Talent for Nomura, based in Hong Kong. Prior to joining Nomura, Ros was at Lehman Brothers, New York as Global Human Resources Director for Principal Investing and Corporate divisions. She oversaw a global client base of 3,500 individuals in all aspects of human capital management, career development and talent strategy. Ros joined Lehman Brothers in 2002 as the Chief Administrative Officer for the Finance Division, reporting directly to the Chief Financial Officer. Prior to joining Lehman Brothers, Ros was the Director of the Financial Services practice of Michael Page International. She was a founding member of Michael Page International’s New York operation, and had complete responsibility for building that business from its inception.

Earlier in her career Ros worked at Salomon Brothers, London and Esso, Australia. She spent two years travelling throughout Europe, Asia, the Middle East and Africa. Ros holds a Bachelor of Economics degree with majors in Accounting, Economics and Commercial Law from The University of Sydney, Australia. She was a founding Board member of Advance, Global Australians, and served on its Board for ten years. 


Sarv Girn

Chief Innovation and Transformation Officer, MLC Life Insurance


Sarv was appointed Chief Innovation and Transformation Officer in May 2018. In this role Sarv is responsible for providing leadership in business transformation, information technology, and establishment of innovative digital platforms for customers and partners.

Sarv was the Chief Information Officer of the Reserve Bank of Australia between 2012-18, where he provided strategic leadership in transforming and developing the core IT functions that support the Reserve Bank’s policy, operational and corporate objectives. This included delivery of strategic platforms to enable imperatives in economic policy, government banking, real-time payments, currency distribution, and financial markets. Sarv has also previously held strategic and transformational executive positions at both Westpac and the Commonwealth Bank. He holds a Bachelor of Computer Science (Hons) degree from the University of London and his career in the financial services industry in Australia, the UK and Asia spans over 30 years.

Sarv is a Fellow of the Australian Institute of Company Directors, and a Non-Executive Director of the Reserve Bank Health Society, and the Can Too Foundation.


Elizabeth Bartlett

Lawyer – Division Director, Macquarie Bank

Liz Bartlett is the Head Conduct Risk and Regulatory Change for the Banking and Financial Services Group of Macquarie Bank. An in-house corporate and transactional lawyer by trade, with 18 years’ experience in banking and financial services gained in Australia and offshore, Liz is now a front- line conduct risk management practitioner, responsible for delivering regulatory change, conduct risk and risk culture awareness for the Banking; Financial Services Group of Macquarie Bank. In her work she actively uses a range of levers to promote workplace diversity; inclusion, organisational empathy and ethical decision- making as key enablers of successful risk culture, positive customer outcomes and a positive employee experience.

Stacy Pence

Managing Director, Cloud First Technology – Financial Services Lead, Accenture

Stacy Pence is a Managing Director in the Salesforce Global Business Unit at Accenture. She is the Global Lead for Financial Services Salesforce initiatives and is responsible for the growth and development of Salesforce efforts within Capital Markets, Insurance, and Banking. Stacy also oversees the development of the Accenture Salesforce Delivery Methods and supports industry thought leadership and solutions to accelerate time to market.

Lucy Stow

Product Owner at Cbus Super Fund

Having worked with RACV, Jetstar and Melbourne IT Lucy Stow has worked in Product Management roles for almost 10 years. Recently appointed to Cbus as their Salesforce Product Owner she is highly customer and value focused applying Agile and Human Centred Design approaches to deliver great experiences in an omni-channel environment. Lucy has a Master of Commerce majoring in Information Systems from University of Western Australia and a Bachelor of Arts from Curtin University.

Lorraine Longhurst

Head of Partner Innovation, Basiq


Lorraine is currently an executive at Basiq, which provides an Open Banking platform used by a number of banks, lenders as well as fintechs. Basiq is a Sydney-based startup backed by NAB and Westpac. With the introduction of Open Banking, she works with financial services organisations to innovate and leverage insights gained from bank transaction data in a variety of different ways. She provides a unique perspective on the practical use cases for these insights being used across over 180 fintechs and banks on the platform across Australia and New Zealand.

With over twenty years in software, Lorraine's main focus is to collaborate with Banks and Fintechs to enable them to innovate. With a strong technical background and a degree in Mathematics - majoring in business and computers; she has provided coaching to senior execs in Banking. She has led teams in technical sales and product marketing with a number of Canadian software companies, where she worked with a wide range of mainly financial clients including Lehman Brothers and JPMorgan in New York.

She helped start the Australian-based business for Workbrain in 2005, introducing Agile to deliver projects at large retailers including Bunning's Warehouse. She has led a number of Agile Transformations including UBank and HSBC while acting as Agile/DevOps Consulting Practice Lead with Bulletproof.


John Moran

Australian Area Vice President, Financial Services for Salesforce


John is a 20-year veteran of the Enterprise Software industry. His career includes many important global software companies such as Oracle and Siebel Systems, at key periods in their history. John's roles have seen him at the forefront of enterprise software in periods of rapid growth and change, fueled by majors shifts in the technology landscape - the emergence of open systems, the explosion of customer management systems and the dot com era.

John has held positions in a range of business functions including sales, consulting services, product marketing and general management, with responsibilities in Australia, Asia-Pacific and Europe. He has worked across a broad range of industry sectors including Financial Services, Mining, Utilities and Telecommunications and Public Sector.

John is a passionate advocate for the potential of software to transform business and how we live and believes that with the explosion of cloud, mobile and social technology, this has never been more true.


Amilia Hird

Head of CRM Business, National Australia Bank

With over fifteen years of banking experience across CRM, Digital, Product and Sales, Amilia currently leads the business design team to deliver the Enterprise Salesforce solution across NAB, transforming the way more than 12,000 bankers will serve their customers. As a passionate advocate for CRM, Amilia loves the challenge of shaping the way technology is designed and delivered into a complex banking environment to drive a culture of continuous improvement and enhanced customer and banker experience.

Jessica McDonald

Manager Financial Services, Salesforce

Jessica McDonald is passionate about meeting new businesses and learning about their new ideas, advancements, and technological business processes. Over time, it is nice for her to watch the businesses to change and adopt new technologies to enhance their business processes and go-to-market in a completely different way. Jessica is excited to work in the time of change in regards to Fintech, RegTech, and the Royal Commission. She is focused on bringing real experiences, best practices and success in marketing, sales and distribution to key markets of lending, insurance and advice.

Shane Nichols

CEO and Executive Director, Good Return


Shane Nichols is CEO and Executive Director at Good Return, a for-purpose organisation dedicated to achieving financial inclusion and economic empowerment of those living in poverty across Asia and the Pacific. Good Return uses technology to connect supporters with those in need of assistance, and to scale its outreach and impact.

Shane's experience in microfinance and enterprise development spans two decades, having worked with dozens of financial service providers and social enterprises across the Asia Pacific region. Prior to joining Good Return, Shane worked on rural and economic development programs in China and Mongolia for the Department of Foreign Affairs and Trade. He has degrees in Behavioural Science and Social Science, and also serves as Non-Executive Director of Palmera Projects.


Todd Forest

Managing Director, NAB Ventures

Todd established the venture fund at the beginning of 2016. NAB Ventures is a global initiative supporting entrepreneurs in Australia and offshore in their quest to build leading technology companies. Through his experience as a start-up CEO and in senior leadership positions at large media and technology companies, Todd knows how a large company can be instrumental in the success of early stage businesses. Todd was previously the CEO of Clipp Pty Ltd, a mobile payments and data business with a focus on hospitality. At Microsoft, he was the Head of MSN Asia Pacific, based out of Singapore and prior to that, was the Head of Digital at ninemsn. Todd also held senior management positions in Nike and AOL in the US. Todd has been a successful angel investor over the past 12 years via Tasman Ventures Fund.

Alex Trott

Managing Director - Financial Services Banking Lead, Accenture Australia; New Zealand

Alex is a managing director in Accenture’s financial services industry group. In early 2018, Alex moved to Sydney from Hong Kong, where he spent the previous eight years in a number of roles including leading the financial services portfolio, as a client account lead and had responsibility for a multi-year Banking Transformation program. Within the financial services industry group, Alex leads the consumer insights and growth practice for Asia Pacific.
Originally from the UK, Alex’s background and expertise lie in retail banking where he has experience implementing digital, branch and front office transformation programs. These programs have varied from performance uplift, branch strategy and location modelling to large scale transformational change across people, process and technology.