An independent Forrester study found productivity gains, cost-savings and even revenue growth at companies with Agentforce Field Service and Operations.
Building robots is hard. Maintaining them profitably is harder. Here's how leading manufacturers turned service operations into their highest-margin revenue stream.
From Automated to Autonomous: The Power of Smart Appointment Booking
AI is augmenting inspections, helping maintain compliance and keeping mobile workers productive.
The future of customer service is agentic and deeply unified. Here’s how forward-thinking organizations can lead in 2026 and beyond.
Anchoring the Agentic Future in Schedule Optimization Excellence
Utilities are drowning in drone data — thousands of images from recurring inspections. Without a unified operations platform, none of it leads to action.
Sometimes your customers want to use self-service, but other times they want to speak to a service representative. Here's how to make it easy for your customers to contact you.
Technicians are caught between safety, speed, and accuracy. With Voice to Form, a feature of Agentforce Field Service’s Data Capture, they can have all three.
Dreamforce (Oct. 14-16) will help you reimagine your strategy in the era of Agentforce Service. Here are four things you must do to have an incredible experience.
