![[Illustration] An AI agent provides B2B customer service](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/12/B2B-AI-Agents-1680x1120-1.jpg?w=750)
Agentforce tackles intricate queries and more on its own to transform your B2B customer service.
![[Illustration] A service rep delivers proactive customer service](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/11/proactive-customer-service-1500x844_60k.jpg?w=889)
Discover how to develop a proactive customer service strategy and win a competitive advantage.
Dreamforce (Sept. 17-19) will help you reimagine your customer service strategy in the era of autonomous AI. Here are five things you must do to have an incredible experience.
Right out of the box, Agentforce empowers field techs with quick summaries of an asset’s history. Technicians also get guidance on how to handle the job.
A strategic partnership between Salesforce and Workday transforms employee experiences with AI-powered solutions.
Here’s how to protect the Earth – and save on costs – with route optimization, intelligent asset management, AI, and remote assistance.
Here’s how dispatch management can increase operational efficiency, reduce costs, and improve dispatcher and customer experience.
How intelligence can transform field service departments in the communications industry with personalized experiences and streamlined processes.
How can you do more with less in customer service? The answer is AI. Here’s what you need to know to set up for success.
How do you build the skills to advance your career in a changing industry? We asked three Trailblazers in field service to weigh in. Here’s what they said.
