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AI AI for Customer Success (KPIs and Tools) Choi Chow March 7, 2025 Redefining AI In Customer Success: Discover how to drive engagement, retention, and improved customer satisfaction. Self-Service Agentforce Serviceblazer
Marketing 5 Reasons Why You Should Believe in Agentic AI for Marketing Ron Pereira March 6, 2025 Tired of hearing about AI, or not convinced yet? Here’s a few quick–hit reasons why it’s important to learn about agents Agentforce AI Marketing
IT 6 Ways Sandboxes Prepare Your Agentforce for the Real World Katie Muse March 4, 2025 Test it, don’t guess it – Agentforce testing in Sandboxes ensures a smooth performance. Data Cloud IT Generative AI
Salesforce Certifications How To Be an Agentblazer and Drive Agentforce Success With AI Certifications Dana Calleja February 28, 2025 Climb the Agentblazer levels and earn the new Agentforce Specialist Certification. Salesforce Learning Agentforce Trailblazer
Marketing Marketing AI Agents 101: What You Need to Know Right Now Ron Pereira February 28, 2025 Use this primer to learn the basics of the new technology that is revolutionizing marketing AI Agentforce Marketing
Small Business What is SaaS CRM? Your Complete Guide Nicole Watson February 24, 2025 Learn how SaaS CRM solutions can transform small and growing businesses — now powered by AI. Small Business AI Startups
Careers 5 Things Jobseekers Need to Know in the Age of AI Agents Sadie Koeppel February 21, 2025 By mastering AI-driven tools like agents, professionals can become more agile, effective, and attractive to potential employers. Agentforce Careers
AI How to Be an Agentblazer and Drive Agentforce Success with AI Certifications Dana Calleja February 20, 2025 Climb the Agentblazer levels and earn the new Agentforce Specialist Certification Admins Salesforce Consultant Consulting Partner
Media Enhancing Media Industry Service: The Power of Human and AI Agent Collaboration 3 authors February 19, 2025 Exceptional customer service is crucial for media and entertainment companies to maintain an edge in an increasingly competitive market. Consumer choice is virtually endless, and jumping from provider to provider is easier than… Agentforce AI Media
Serviceblazer AI in Customer Experience: How to Stay Ahead Michael Maoz February 19, 2025 With AI, you can enhance every aspect of customer experience, resulting in higher satisfaction and stronger loyalty. Service High Tech Travel, Transportation, and Hospitality