CSA built a complete customer engagement solution, fronted by robust B2B Commerce and supported by digital rights management, search, automation, and customer service — cloud-based solutions, most of them from Salesforce.
How you can start adapting to changing customer expectations by providing the level of service that shoppers now demand.
Most effective B2B commerce programs feature a digital self-service model. And not coincidentally, digital self-service has the potential to align well with your organization’s CRM.
Having a reputation management strategy is increasingly important in today's online retail world where customers rely on reviews. Here's how you can boost your customer experience and increase customer satisfaction.
The Q1 Shopping Index revealed some interesting findings during the first three months of the year — consumer spending boosted global growth.
Here are four of the most fascinating retail and consumer goods trends coming out of Connections '19.
Relive the exciting information that you heard at Connections '19, or catch up on what you missed. Here is a breakdown of where you can find the best videos, pictures, announcements, sessions, and more from our event.
