What Is ERP? (A Beginners Guide)
Understand what an ERP system is, the difference between ERP & CRM, and the benefits of integrating it with Salesforce.
3 Ways to Learn About Data, AI, and Automation
How to learn what you need to know to personalize every customer interaction with Data Cloud, Einstein 1, and the #1 CRM.
What is Knowledge Management? The Complete Guide
Top talent resigning? Here’s how knowledge management keeps their know-how from going with them and still provide great customer service.
Business Support Systems Are the Key to an AI Driven Sales Future
Learn how business support systems with AI capabilities help communications service providers transform their sales teams.
What Is a Customer Portal – And Why Do You Need One?
Sometimes, customers want a fast way to tackle issues on their own. Give them an easy self-service solution while saving agents time in the process.
AI For Small Business is Here — Get Ready With These Tips
Understanding how AI for small business can improve your operations and customer experience doesn’t have to be hard.
Save These Dates: Summer ’24 Sandbox Preview
The Summer ’24 sandbox preview window is coming up. Here are some tips to take full advantage of it, plus all the dates you need to know.
How to Provide a Great Contact Center Experience — Every Time
Here’s how to set your agents up to deliver the best contact center experience for your customers.
What Is Dispatch Management? Tips for Efficiency
Here’s how dispatch management can increase operational efficiency, reduce costs, and improve dispatcher and customer experience.
What Is a Customer Satisfaction Survey? Importance, Types, and Tips
A customer satisfaction survey can help you get the insights you need to improve your offerings and build long-term loyalty.