Keys To a Winning Ecommerce Strategy (Hint: Put Your Customers First)
Here’s how to develop a holistic plan that will increase revenue and brand awareness.
What’s Your Customer Effort Score? Here’s How To Measure It — and Why
It’s the gold standard for many organizations. Find out why a growing number of service leaders are tracking this customer service metric.
Here’s How 2,700 Leaders Are Navigating AI in Commerce
Generative AI can transform how your company connects with your customers — and make your commerce team more productive, too.
Customer Relationships Are Frayed — Can Generative AI Mend Them?
Customers aren't just fed up with bad service – more of them are seeking retribution for their bad experiences, a new survey reveals. The solution: more digital empathy.
What Is Customer Experience — and How Can You Improve It? Start With These 5 Steps
Customer experience includes any interaction your customers have with your brand. Here’s how to make those touchpoints count — every time.
Learning About Data Is Easier Than You Think
Here are 7 easy ways to boost your data skills using Trailhead, the free online learning platform from Salesforce.
Want Better Answers From Generative AI? Write Better Prompts
No matter if you’re a seasoned prompt engineer or starting out with generative artificial intelligence, follow these tips to get the most from this new technology platform.
The Future of Customer Service: What You Need To Know for 2024
People expect customer service to be personalized, efficient, and simple. Here’s how leading companies will use technology to meet those needs.
Customer Service Channels: Your Quick Guide To the Top 6
Sometimes your customers want to use self-service, but other times they want to speak to an agent. Here's how to make it easy for your customers to contact you.
What Is Customer Support, Anyway? Plus, 5 Ways To Make Yours Faster
When you show up for your customers, they’ll keep coming back for more. Try these proven strategies to help you deliver next-level customer support online, over the phone, or in the field.