It's hard to predict service case volumes, and even harder to make sure customers are connected with the right agents on the right channels at the right time. Many organizations — including Salesforce — have rethought how they run the contact center. Here's what we know.
Connect the digital and human experience to build confidence and trust, for both your employees and customers.
Alert them, convert them, and keep giving your business customers the positive purchasing experience they expect. Learn how to attract new clients and guide existing customers toward the B2B digital storefront of your customers’ dreams.
When the pandemic hit, Mobile Technologies Inc., a global leader in retail merchandising and services, accelerated a plan to digitize field service management and create an agile workforce. Here are five takeaways.
Customer experience is everything in the consumer goods industry. Our research explains how the rules are changing from soup to sports cars.
Valpak's Director of Marketing Strategy and Operations discusses how the company uses account-based marketing to gain a full account view, bring internal teams together, and personalize messaging for prospects.
A Harvard Business Review Analytic Services report finds that getting the customer experience right is more important in Retail than in all other industries combined.
Wholesale telecoms face a choice: Digitize to unlock new revenue streams, or risk commoditization. Our SVP for Communications explains.
Many organizations needed help to continue their purposeful work during the pandemic. Here are six inspiring highlights.
