As the public sector upgrades its technology to serve citizens, it needs to provide superior user experiences with support structures to encourage the public to use the technology.
Nearly all companies have a digital presence, and many are quite good. But in 2021, good doesn't cut it.
What should communications service providers be planning now that businesses and consumers expect more than just phone service and streaming? 5G possibilities like omni-channel touchpoints, experiential perks and services, and an expansive partner ecosystem.
Less than a third of global marketing leaders were satisfied with their ability to measure ROI last year. How is 2021 flipping the script?
Patients now have more options, because of a Whitehouse initiative on healthcare price transparency, to shop for care not just based on price but on a range of other qualities.
Customer experience involves a lot more touch points than just your service agents. Shouldn’t your service approach reflect that?
Learn how to win over loyal customers with strategic pain point analysis, efficient self-service tools, and intelligent automation.
Lyft’s account-based marketing (ABM) strategy helped them pivot their business to support essential workers.
Elevated customer expectations, a bump in digital investment, and a concentration on customer service as a career path are changing the industry forever. These Trailblazers are refusing to be left behind.
SMBs are investing in enhanced training for their support agents in response to growing customer expectations.
