Customer Relationships

You already have a CRM, so you might think you’ve got all your bases covered. But together, CDPs and CRMs form an unbeatable one-two punch.

Learn why 2,800 leaders call autonomous finance the key to financial services success.

Research shows that happier employees bring you happier customers and more revenue.

With remote customer assistance, field service organizations can deliver service from anywhere, keeping both workers and customers safe.

Disruption has good timing. Distance learning is in need of change.

Eighty-two percent of customers agree a company’s trustworthiness matters more than it did a year ago. (And other research findings.)

One-sided AI support conversations make it difficult to solve more complex problems. Consider offering a conversational user interface instead.

We've got some predictions.

Brands need to use data to create the customer experience customers expect. Lookalike modeling can help.

Here's how stores of all sizes can develop an omnichannel commerce strategy.