Serviceblazer Proactive Customer Service: You Read My Mind, and Earned My Trust Rebecca Mackenzie Michael Maoz November 14, 2024 Discover how to develop a proactive customer service strategy and win a competitive advantage. Agentforce AI Best Practices Partner Apps How Turtle Bay Resort Elevated Its Guest Experience with Salesforce Partners and AI Lauren Gaskill November 13, 2024 Turtle Bay Resort has been the backdrop for blockbuster hits such as Forgetting Sarah Marshall, Jumanji, Hunger Games: Catching Fire, and Pirates of the Caribbean: On Stranger Tides. But recently, the resort, which… Digital Transformation Customer 360 Data Cloud Serviceblazer 8 Contact Center Automation Trends to Watch for in 2025 Zoe Sitrin October 30, 2024 From autonomous AI agents to voice AI, these are the top 8 trends to help you improve your contact center performance now and beyond. Digital Transformation CRM Analytics Service Cloud Serviceblazer Why We Chose Salesforce vs. ServiceNow for Customer Service Management (CSM) Matthew Paupst October 29, 2024 Trusted security, data, ease of integration, industry-leading AI, and a great customer experience made Service Cloud the clear choice for Crestron. Agentforce AI Customer Experience Innovation 4 Ways to Build an Effective Center of Excellence Kim Davies October 29, 2024 How to create a reliable Center of Excellence to guide your digital transformation. Digital Transformation Innovation AI LLMs and Copilots Alone Won’t Save You: Why You’re Doing Enterprise AI Wrong Patrick Stokes October 29, 2024 A complete AI system is cohesive and scalable, and integrates data, AI, and action to deliver concrete business outcomes. Data Culture Digital Transformation Future of Work Future of Work Blog AI-Powered Service Trends Reshaping the Telecom Industry Natasha Janic October 22, 2024 Technology is transforming customer service in telecom. Industry data uncovers insights into what the future of the business looks like. Data Culture Digital Transformation Future of Work Media Blog Human-AI Synergy in Media & Entertainment: The Next Frontier of Personalization Ismael Brown October 17, 2024 We know technology is the future in the industry, but autonomous agents taking on actual work alongside humans is the gold standard. Data Culture Digital Transformation Future of Work AI How the Atlas Reasoning Engine Powers Agentforce Shipra Gupta October 14, 2024 Autonomous, proactive AI agents are at the heart of Agentforce. But how do they work? Let's look under the hood. Digital Transformation AI Generative AI Healthcare and Life Sciences Improve Patient Care or Keep Data Secure in Healthcare? Yes. Gary Colton October 11, 2024 Why choose between patients and data security in healthcare when you can protect both? Digital Transformation Healthcare and Life Sciences IT
Serviceblazer Proactive Customer Service: You Read My Mind, and Earned My Trust Rebecca Mackenzie Michael Maoz November 14, 2024 Discover how to develop a proactive customer service strategy and win a competitive advantage. Agentforce AI Best Practices
Partner Apps How Turtle Bay Resort Elevated Its Guest Experience with Salesforce Partners and AI Lauren Gaskill November 13, 2024 Turtle Bay Resort has been the backdrop for blockbuster hits such as Forgetting Sarah Marshall, Jumanji, Hunger Games: Catching Fire, and Pirates of the Caribbean: On Stranger Tides. But recently, the resort, which… Digital Transformation Customer 360 Data Cloud
Serviceblazer 8 Contact Center Automation Trends to Watch for in 2025 Zoe Sitrin October 30, 2024 From autonomous AI agents to voice AI, these are the top 8 trends to help you improve your contact center performance now and beyond. Digital Transformation CRM Analytics Service Cloud
Serviceblazer Why We Chose Salesforce vs. ServiceNow for Customer Service Management (CSM) Matthew Paupst October 29, 2024 Trusted security, data, ease of integration, industry-leading AI, and a great customer experience made Service Cloud the clear choice for Crestron. Agentforce AI Customer Experience
Innovation 4 Ways to Build an Effective Center of Excellence Kim Davies October 29, 2024 How to create a reliable Center of Excellence to guide your digital transformation. Digital Transformation Innovation
AI LLMs and Copilots Alone Won’t Save You: Why You’re Doing Enterprise AI Wrong Patrick Stokes October 29, 2024 A complete AI system is cohesive and scalable, and integrates data, AI, and action to deliver concrete business outcomes. Data Culture Digital Transformation Future of Work
Future of Work Blog AI-Powered Service Trends Reshaping the Telecom Industry Natasha Janic October 22, 2024 Technology is transforming customer service in telecom. Industry data uncovers insights into what the future of the business looks like. Data Culture Digital Transformation Future of Work
Media Blog Human-AI Synergy in Media & Entertainment: The Next Frontier of Personalization Ismael Brown October 17, 2024 We know technology is the future in the industry, but autonomous agents taking on actual work alongside humans is the gold standard. Data Culture Digital Transformation Future of Work
AI How the Atlas Reasoning Engine Powers Agentforce Shipra Gupta October 14, 2024 Autonomous, proactive AI agents are at the heart of Agentforce. But how do they work? Let's look under the hood. Digital Transformation AI Generative AI
Healthcare and Life Sciences Improve Patient Care or Keep Data Secure in Healthcare? Yes. Gary Colton October 11, 2024 Why choose between patients and data security in healthcare when you can protect both? Digital Transformation Healthcare and Life Sciences IT