Besides fast resolutions, customers want more flexibility and an empathetic ear.
Automation technology allows us to thrive in our everyday work by using distinctly human strengths. See how it can positively impact employee experience.
Shoppers across the globe spent a record $270 billion online this Cyber Week, outpacing bullish projections.
Bolstered by the much-needed good news of vaccines from Pfizer and Moderna, businesses still face many questions. Here’s what they should consider now as they look ahead.
Upskilling employees helps create distinct advantages for their careers and for the health of your business.
Jason Girzadas talks about how technology ushered Deloitte through the pandemic.
With remote customer assistance, field service organizations can deliver service from anywhere, keeping both workers and customers safe.
Executives who focus on employee engagement help drive customer experience and, research has shown, increase revenue.
Leaders who establish trust with their people and inspire workplace belonging will reap the rewards of an engaged workforce, especially in times of crisis.
