Can An AI Assistant Make Us Faster and More Creative?
Generative AI can increase productivity in some cases – here's how to make the best of it.
3 Tips for Adding AI — and Subtracting the Headache
Learn how top CIOs get everyone on board with AI – even the most disgruntled naysayers.
How To Get Started With Customer Service Automation
Here’s how to create a service workflow process map — and get a complete view of the critical connections between people, systems, data, and decisions.
Fine-Tuning Your LLM? There’s a Better Way
The next leap in AI fine-tuning may be no fine-tuning at all. Vector databases make it easier for you to access and analyze all your business data.
You’ve Got an Enterprise LLM – Now What?
Most companies will not build their own LLM. We’re sharing the universal challenges of off-the-shelf LLMs and how to address them.
Generative AI Creates More Urgency for Data Privacy – Are You Ready?
Some companies are AI-ifying their products without ensuring customer data is 100% protected. Here's how your business can leverage the productivity gains of AI without giving away your most sensitive data.
7 Tips for Powerful Prompt Design
Grammar doesn’t matter when you’re working with AI. Lists, guidelines, and sequencing instructions in priority order improve results.
Here’s How 2,700 Leaders Are Navigating AI in Commerce
Generative AI can transform how your company connects with your customers — and make your commerce team more productive, too.
Machines Will Speak to Us in Our Own Language, and Other AI Predictions
What does the near future hold for generative AI? Experts from across the spectrum weigh in on what to expect.
Customer Relationships Are Frayed — Can Generative AI Mend Them?
Customers aren't just fed up with bad service – more of them are seeking retribution for their bad experiences, a new survey reveals. The solution: more digital empathy.