3 Ways To Develop a Happier Workforce (And Happier Customers)
Here’s how to help your employees to feel more confident and knowledgeable in their roles, which helps them deliver better customer service.
How Customer Service Teams Can Lower Costs and Deliver Quality at Scale
A new service strategy shifts higher-touch interactions to lower-cost methods while improving customer response times and satisfaction. Here’s how it works.
Crafting Great Personas Can Inspire Potential Customers to Say ‘Yes’
Doing your research to understand a prospect's business and pain points can help you deliver a strong vision for the future.
Drive Cost Savings for Your Business With These 5 Winter ’23 Innovations
Check out some of our favorite innovations from the Winter ‘23 release to help you maximize your investment in Salesforce.
Spending Smartly on Tech Is Key in a Downturn – Here’s How You Can Do It
Our COO explains how your business can get the most value from technology while moving fast and minimizing risk.
How Our Support Agents Use Case Swarming With Slack To Solve Cases Fast
The traditional customer service model can be ineffective and frustrating. Here’s what happened when our agents tried case swarming for complex cases.
How Your Customer Service Teams Can Use Slack to Solve Issues Faster
Discover four ways Slack helps your service organization deliver faster, more streamlined support.
L’Oréal Creates Unique Beauty Experiences With a Data-driven Approach
Discover how L’Oréal combines beauty and tech to deliver its most personalized experiences yet.
Great Field Service is Agile and Efficient — These Tips Can Help You Get There
Your customers expect high-quality service. Field service agility helps you send the right workers, provide real-time updates, and improve satisfaction levels, no matter what comes your way.
7 Nonprofits Leading the Fight Against Human Trafficking
*This post was originally published on 7/28/17. It was updated on 8/17/2022 for National Nonprofit Day. Salesforce.org is humbled to partner with nonprofits around the world to bring awareness to World Day Against…