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Every experience a customer has with a mobile worker is a direct reflection of their brand. Here's how to ensure field service mobile workers can turn every interaction into a positive engagement.
Field service continues to evolve - here are three ways to elevate the customer experience with connected processes, mobile worker prep, and better communication.
Human-centric service is personal, intelligent, trusted, and inclusive service at scale. From your customers to your employees, learn the four pillars of human-centric service everyone should focus on.
To make the most of your Dreamforce experience, here are the top five things that service professionals should absolutely not miss this year.
See how Lippert Components embrace new trends and Salesforce technology to mobilize their workforce to deliver better field service.
Einstein case classification will revolutionize customer brand loyalty by using predictive intelligence to recommend or populate picklist and checkbox fields based on past case data.
Every action by a chatbot — including word usage, punctuation, emoticons, and option to transfer to a human or search for a knowledge base article — influence customer experience and affect a brand.
We're honored to be recognized as a Gartner Peer Insights Customers’ Choice for CRM Customer Engagement Center.
We've identified four key considerations in selecting a system integration partner to ensure success with your Field Service Lightning implementation.
Our Solution Kits for Commerce and Service outlines the process, functional requirements, and other information to successfully integrate the "order on behalf of" capability. Here's how it works.
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