Service Cloud

How is online customer service changing, and how can businesses keep up? Here are the key things you need to know to deliver exemplary customer care.

Chatbot technology is becoming a bigger part of our lives as consumers and in business. Here’s how chatbots, with the influence of AI, are shaking customer service up.

To keep you and your customer service team inspired, we’ve rounded up our favorite customer service motivational quotes from some authors and experts.

Customer care helps businesses develop a loyal customer base. To improve the care you offer customers, you need to implement strategies that exceed their expectations.

Industry analysts make predictions on the service space over the next year.

By bringing together Service Cloud, Einstein AI, and Google Cloud Contact Center AI, we give customers flexibility to deliver integrated AI-powered customer experience.

Salesforce Connections 2019 is the gathering place for those interested in deepening their customer relationships in the most engaging, innovative, and fun way possible.