Keep Safety at the Top of the List With Field Service Management
Research shows field service is now used 20% more than pre-COVID.
How Marriott Hotels Are Planning for the Next Phase of Travel
Brian King of Marriott and Peter Doolan of Salesforce discuss the future of travel, technology for customer service.
Disruption, the New Normal: Focus on Your Clients To Inspire Resilience and Innovation
Regardless of industry or times, MUFG Union Bank’s success depends on keeping client needs at the center of all decisions.
70% of Customers Prefer On-Site Service, Even Now — Is Your Field Service Ready To Deliver?
Adapt your field service for today’s world while providing mission-critical service, ensuring customer satisfaction, and driving revenue.
Transform Customer Relationships With the Service Trailblazer Community
Connect with service professionals and shape the future of customer experience.
The Biggest Customer Service Trend of 2020? Phone Support
Answer the call to deliver a consistent and quality service experience for your customers.
6 Training Must-Dos for Today’s Field Service Worker
Continued training and education for field workers have become paramount to not only improve skills but to keep workers satisfied.
Research Reveals New Customer Service Standards — Here’s What To Do About It
3,500 global consumers share their insights for U.S. service organizations.
Equip Your Mobile Workforce for Success in the Field
If you’ve already made the investment in your mobile workforce — or are planning to — make sure to prioritize these six tools to equip field service workers for success.
It’s Game on for Service Delivery From Home for VIZIO
Despite the sudden move to work from home, VIZIO's customer service was positioned well for digital success. Here's how they kept agent morale high, trained new and existing agents, and got insights into agent productivity.
