Make Your Voice Heard: CNX19 — Call for Speakers
Know how to make an impact while delivering best-in-class customer experiences and engagement in marketing, commerce, and customer service? We want to hear from you.
Connect Customer Service and Marketing to Drive Great ROI
Streamlining and sharing data between Service Cloud and Marketing Cloud allows both teams to tackle productivity and compliance challenges.
Einstein Discovery Now Comes to You: Bring AI-Driven Predictions to Non-Salesforce Apps
With employees working across so many tools today, there is no central place to surface insights or embed intelligence. That’s why we’re so excited to bring Einstein Discovery to you, wherever you’re working.
Service Transformation Must Come From the C-Suite
Customer service is the most customer-facing ally a company has to drive loyalty. Top performers know if you lose your customer's loyalty, you lose revenue, profits, and margins.
See What Analysts Believe the Future Holds for Customer Service
Industry analysts make predictions on the service space over the next year.
Extending our Google Partnership with Intelligent Customer Service Innovations
By bringing together Service Cloud, Einstein AI, and Google Cloud Contact Center AI, we give customers flexibility to deliver integrated AI-powered customer experience.
See How Omoda Blazes Trails as a 144-Year Old Company
Netherlands-based footwear and accessories manufacturer Omoda relies on Salesforce to stay ahead of changing shopper behavior. Read how a 144-year-old company continues to blaze trails.
Forrester’s Sucharita Kodali Gets Real: What Retailers Should Know In 2019
Forrester's Sucharita Kodali shares her thoughts on which social and economic factors retailers should consider this year.
The Four Secrets To Becoming An Experience-Focused Brand
Executives in this new era of marketing ensure a consistent customer experience across the entire business.
Getting Started With AI and Chatbots: What’s Top of Mind for Your Customers?
Customers know when they want to solve a quick problem in an automated way. However, those goals or customer’s “intent" look very different for a retail company versus an insurance company.