Slack

The traditional customer service model can be ineffective and frustrating. Here’s what happened when our agents tried case swarming for complex cases.

Discover four ways Slack helps your service organization deliver faster, more streamlined support.

Dreamforce ’22 is bringing together the global Salesforce community. To celebrate, learn new skills and explore the latest innovations with Salesforce Dream Quest 2022.

For the third time, we encouraged employees to cancel all meetings for a full week. We're learning more with each "async week."

One of the world’s largest communications companies is adapting to how people interact across the globe. Learn how data and automation help drive its decisions.

Create a modern way to work across digital sales, service, marketing, and commerce. And find new and creative ways to reach your customers where they’re at.

To understand the true state of work, you have to understand the people doing the work. The Slack State of Work study draws on 17,000 knowledge workers.

Unlock the power of flexible work with this practical “how-to” guide from the leaders of Future Forum and Slack. Brian Elliott and Helen Kupp also contributed to the authoring of this book.

What is customer relationship management, and what can it do for you? Here's everything you need to know.

The company knew it had to give its teams the insights and tools they needed, so it consolidated 26 systems into one. Here's what it learned.