While we’ve seen amazing improvements in model performance over the last several years, we must be aware of the remaining downsides of these models. We believe that by jointly improving these models as well as evolving our approaches to evaluating them is essential going forward.
Find out what ice cream brand Enlightened, Metallica, and Salesforce have in common.
Conversational commerce — with the help of AI — is changing the digital shopping experience. Here’s how.
Our sales force automation capabilities continue to deliver value and innovation, as affirmed by our customers.
Across marketing, sales, commerce, and service, AI removes the roadblocks that prevent efficiency.
We asked marketers in the Trailblazer Community for their predictions on generative AI in email marketing, how they plan to use it, and more.
How can you do more with less in customer service? The answer is AI. Here’s what you need to know to set up for success.
Great marketing comes from strong data, targeting, content, and workflows. AI makes them easier to create, maintain, and scale. Here’s how.
An order management system is the brains behind the scenes in the ordering and fulfillment journey. It can make or break your relationship with your customers.
Using existing interaction patterns and focusing on accessibility and inclusion are key.
