Selecting the best ecommerce platform is important to your online business's success. There are many choices and each one has its own features and benefits. It's important to understand your company's needs and how the various platforms can meet those needs. This article will help you to find the best ecommerce software for your business. With this information, you'll be able to make an informed choice that will help your business grow.
What you'll learn about ecommerce platforms:
Explore data and get insights from 2,700 commerce leaders.
AI. Productivity. New priorities and solutions. See what leaders are prioritising.
The benefits of a cloud-based ecommerce platform
Cloud-based ecommerce platforms free businesses from the complicated process of building, maintaining and updating an in-house ecommerce solution. For both B2C and B2B sellers, purchasing a cloud-based platform typically means greater ease of use, more dedicated maintenance and fewer administrative headaches across the board.
When businesses move all of their ecommerce operations to the cloud, all authorised users are able to freely access the same customer, inventory and business data from any location or device — making for a unified operation that functions seamlessly in real time. Additionally, cloud-based ecommerce is more lightweight and flexible, allowing businesses to adapt more quickly to evolving consumer demands, tastes and interests.
Grow revenue everywhere with Commerce Cloud.
Scale your business with the most complete commerce platform.
How to choose the best ecommerce platform: on-premise vs. cloud
Cloud-based ecommerce platforms are generally more secure than in-house platforms, since data isn’t tied to any single server. Reputable and secure cloud-based ecommerce platforms are equipped with advanced, modern security features, including layered security, SSL certificates, VPNs and more. They also feature event monitoring to notify administrators when actions take place, digital health checks to identify security flaws and advanced encryption options to help protect business data.
In-house ecommerce platforms are less flexible than cloud-based platforms, which are able to grow and change with businesses. A good cloud-based ecommerce platform is one that’s adaptable and scalable — able to accommodate growth that encompasses new products, services, currencies and languages, while continuing to deliver significant ROI. For this kind of flexibility, businesses should seek an ecommerce platform built on multitenant architecture, which allows every user to work from the same infrastructure — sharing the same core set of services and benefiting from the same maintenance and updates.
Stay up to date on all things commerce.
Sign up for our monthly commerce newsletter to get the latest research, industry insights, and product news delivered straight to your inbox.
How to choose the best ecommerce platform for B2C.
Choosing the best ecommerce platform is vital to delivering online shopping experiences that leave customers wanting more. Customer relationships don’t end after a single purchase, after all. A good ecommerce platform should give businesses a 360-degree view of each customer journey as it progresses.
To understand each customer in detail, brands need to leverage the power of artificial intelligence to generate insights from consumer behaviour in real time. B2C companies can use those insights to deliver the innovative, personalised experiences that customers demand, empowering shoppers with self-service tools that make each purchase a breeze — on desktop and mobile alike. AI-powered automated tasks also help brands engage audiences on social media, carry on relationships with influencers, manage loyalty programmes and launch special events.
How to choose the best ecommerce platform for B2B.
The global B2B market is worth $1 trillion, which is four times the size of the overall B2C market. What B2B buyers want from their ecommerce experiences is simple: They want B2B online shopping to feel just as connected and streamlined as the best of B2C online shopping.
As such, brands should seek out a B2B ecommerce platform that mirrors B2C functionality, but also addresses the unique complexities of B2B transactions and long-term customer relationships.
To create the best B2B ecommerce experiences, brands need to ask what customers want and how they can deliver it while generating strong ROI.
To learn what customers really want, 360-degree views of customer journeys are vital, as they allow brands to gather insights on the fly and use them to make better decisions. To deliver products and services with the greatest value, B2B sellers must invest in an ecommerce platform that scales with its audience and shows clear ROI over time. You can use this tool to calculate the ROI of using a B2B ecommerce platform, based on your industry, revenue, average order size, and sales channels.
"Best" ecommerce platform FAQs
The "best" ecommerce platform depends on individual business needs, considering factors like scalability, localisation, customisation options, ease of use, pricing, and support.
Essential features for ecommerce platforms include robust product management, secure payment processing, integrated marketing tools, analytics, mobile responsiveness, and strong SEO capabilities.
SaaS (Software as a Service) platforms are hosted and managed by the provider (e.g., Salesforce Commerce Cloud), while open-source platforms offer more control but require self-hosting and technical expertise (e.g., Magento).
A scalable platform can handle increased traffic, larger product catalogs, and growing sales volumes without performance issues, supporting long-term business growth.
The ability to integrate with CRM, ERP, accounting software, and third-party apps is crucial for streamlining operations and building a connected business ecosystem.
Reliable customer support is vital for troubleshooting, technical assistance, and guidance, especially for businesses without dedicated IT teams.
Yes, pricing models vary (subscriptions, transaction fees). Businesses must evaluate total cost of ownership, including setup, maintenance, and app costs, against their budget.
Keep up with the latest commerce trends, insights, and conversations.
Get in touch and stay connected.
Talk to an expert.
Tell us a bit more so the right person can reach out faster.
Stay up to date.
Get the latest research, industry insights, and product news delivered straight to your inbox.
Follow us on LinkedIn.
Connect with us for daily insights and a front-row seat to new innovations.
