Grow and manage your subscriber base — from marketing, to build-out, to sales and retention — on a single platform. Use this powerful fibre CRM to generate more leads and improve subscriber retention by starting the conversation before build and managing it throughout the subscriber lifecycle.
Generate prebuild interest and determine your market opportunity and target prospects with advanced analytics and personalised offers before even breaking ground. Uplevel multi-unit building sales with automated and standardised contract management and approvals on a connected fibre BSS.
Marketing Cloud for Communications
Create a complete view of every customer and prospect so you can market smarter and personalise every customer touchpoint with connected and integrated data — from across your business and operational support systems.
Quickly understand what your data is telling you when you unlock the power of fully native analytics in your CRM workflows with CRM Analytics and Tableau. Surface customer and demographic data to determine market opportunity and know where to build next.
Improve customer conversions with simple, drag-and-drop tools to help you to create personalised fibre marketing journeys. Make marketing easier and smarter with automated AI triggers that send prospects highly targeted messages, at the right time, in the best channel.
Communications Cloud
Convert prospects into subscribers with easy self-service order portals built on a communications-industry-specific product catalogue. Quickly create and deploy branded experiences with guided interactions that work across devices and channels with OmniStudio.
Sell faster with trusted AI for sales built directly into your CRM. Arm sellers with both predictive and generative AI to inform and assist them throughout the sales cycle. Automate sales processes, build stronger relationships and guide sellers to close with Einstein.
Efficiently manage the sales lifecycle of single family and multi-unit building sales with standardised contract management and automated approval processes. Contract Lifecycle Management brings both contract creation into the sales process and lets you create stand-alone contracts.
Deliver perfect orders with a catalogue-driven approach that allows for real-time visibility into the order delivery and fulfilment process. Pre-Empt delays and fallouts to prioritise attention to at-risk orders and AI-suggested rectifications to help fallout managers take action quickly.
Service Cloud and Slack
Optimise field service deployments to onboard new subscribers faster. Organise agents by availability and skill to pick the ideal candidate for each appointment and boost dispatcher productivity. Deliver the right information to improve first-time fix rates on the go with a dynamic mobile app.
Deflect cases and resolve issues faster with intelligent chatbots. Get started quickly with an intuitive point-and-click interface that lets you build and launch bots in minutes. Automate routine requests, guide customers through next steps or route them to the right agent.
Improve agent productivity and customer satisfaction with relevant knowledge article recommendations that appear directly where your agents work. Help agents resolve customer cases efficiently by recommending articles that were attached to similar cases in the past.
Improve agent productivity and collaboration with Slack. Solve cases, address incidents and complete field service requests faster by swarming. Transform case resolution processes with automated workflows. Get a complete view of your swarming metrics with out-of-the-box reports and dashboards.
Get to know your customers with unified profiles and build relationships that drive business growth.
Run your communications business smarter, faster and more efficiently with Communications Cloud.
Empower sales teams with data from any source and trusted AI for sellers, employees and partners.
Slack brings conversations, collaboration and automation together with the #1 AI, at the workplace.
Deliver personalised support at scale and transform how service teams deliver value to customers.
Do more with your data with scalable insights. Boost productivity and decision-making with AI.
Empower teams to engage customers at every touchpoint with relevant insights and contextual data.
Get in touch today and our experts will guide you through the process, step by step:
Try Communications Cloud free for 30 days. No credit card, no installations.
Learn how Communications Cloud powers customers’ success.
Ready to transform your communications business?
Salesforce for Communications is the #1 AI CRM for fibre BSS packaged, configured and purpose-built to integrate and access shared customer data, built-in predictive and generative AI and communication-specific process automation, ensuring low costs, increased productivity and efficient growth.
Salesforce for Communications offers a fibre CRM and a complete suite of solutions for every step of your subscriber lifecycle - across marketing, sales, order delivery and service. Every solution has AI and automation built in. Customers reap ROI faster and improve customer experiences.
Think about your main challenges and business goals. Get to know how Salesforce can help to enhance your fibre BSS across marketing, selling, order fufillment and customer service. Then, sign up for our free Trial Org to see how Communications Cloud can help your business.
