Health Cloud Enterprise
Everything you need to build deeper patient relationships
$
300
USD/user/month*
(billed annually)
(billed annually)
- COMPLETE PATIENT VIEW
- Patient health timeline
- Patient card
- Individual patient model
- CARE TEAM PRODUCTIVITY
- Patient prioritisation page (Today Page)
- Care team collaboration
- Configurable patient setup
- Care plan customisation and management
- Population analytics
- Patient lists
- Patient segmentation filters
- Patient and member community**
- CLINICAL DATA MANAGEMENT
- Clinical data model
- EHR integration***
- HL7-compliant interface***
- EHR data objects (HL7 FHIR)
- SECURITY THROUGH SALESFORCE SHIELD**
- Field audit tracking
- Platform encryption
- Event monitoring
- SUPPORT ANYWHERE
- Omni-channel support
- Integration via web service API
- Mobile customer service
- Chatter collaboration
- Role permissions
- Live video chat (SOS)**
- SELF-SERVICE
- Customer collaboration
- Escalation to case management
- Knowledge bases
- CASE MANAGEMENT
- Lead contact account management macros
- Entitlement and SLAs
- Case escalation rules and queues
- Case auto-response and assignment
- Case mangement and history tracking
- ANALYTICS
- Real-time reports
- Configurable dashboards
Health Cloud Unlimited
Unlimited CRM power for healthcare
$
450
USD/user/month*
(billed annually)
(billed annually)
- Live agent web chat
- Additional data storage
- Expanded sandbox environments
- 24/7 toll-free support
- Access to 100+ admin services
- Unlimited online training
- Live video chat (SOS)**Live agent web chat
* All per user products require an annual contract.
** Available add-on.
*** Available through partners.
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