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Agentforce World Tour India Virtual

Explore how AI is transforming sales, service, marketing, IT and data functions across businesses of all sizes and industries

Hear from Salesforce experts, industry leaders and Trailblazers how humans and agents drive customer success together on the Salesforce platform

Service Cloud

The New Era of Customer Success: Powered by Humans and AI

Join us for the Keynote Sessions at the Agentforce World Tour India – Virtual, where you’ll discover how Agentforce combines the power of AI agents and human expertise to deliver seamless, impactful customer experiences. Learn from Salesforce leaders about how this unified platform is transforming the way businesses engage with customers, drive sales, and accelerate growth.

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Keynote

The New Era of Customer Success: Powered by Humans and AI

Don’t miss your chance to hear from industry experts and Salesforce leaders on how to drive customer success and accelerate your sales journey.

Join us for the Keynote Sessions at the Agentforce World Tour India – Virtual Event, where you’ll discover how Agentforce combines the power of AI agents and human expertise to deliver seamless, impactful customer experiences. Learn from Salesforce leaders about how this unified platform is transforming the way businesses engage with customers, drive sales, and accelerate growth.

Speakers:

  • Nipun Sharma, Head of Marketing, Salesforce India
  • Arundhati Bhattacharya, President & CEO, South Asia, Salesforce
  • Sundeep Kamath, RVP, Sales, Salesforce
  • Stephen Hammond, EVP/GM, Marketing Cloud, Salesforce
  • Mankiran Chowhan, Vice President, Financial Services & Consumer Industries, Salesforce India
  • Priyanka Sehgal Garg, Director, Solution Engineering, Salesforce India
  • Vikram Gupta, Principal, Account SE, Salesforce India
  • Rashmi Prakash, Senior Product Manager, Salesforce
  • Pawan Kumar Adda, Senior Director, Product Management, Salesforce
  • Anoop Thomas, Senior Director, Product Management, Salesforce
  • Tanmaiy Chandanshive, Senior Manager, Solution Engineering, Salesforce

Marketing

Powering Growth, Personalisation, and Loyalty with AI + Data

This is your chance to experience the next generation of marketing in action.

Join India’s top marketers, trailblazers, and digital leaders at Agentforce World Tour India – Virtual, where we explore how the future of marketing is being rewritten with AI, data, and real-time personalisation. Whether you're just getting started or scaling for the next level, this is your front-row seat to innovation that drives true customer transformation.

Speakers:

  • S Rajendran,CMO, Orra Jewellery
  • Shubhranshu Singh, CMO – Commercial Vehicles, Tata Motors
  • Ram Seshadri, Partner, KPMG
  • Stephen Hammond, EVP/GM, Marketing Cloud, Salesforce
  • Nishant Kalra, AVP, Sales
  • Ritesh Chauhan, Director, Solution Engineering

IT

Unlock the Future of Intelligent Automation with AI, MuleSoft, and Salesforce

Ready to unlock the potential of intelligent automation? Don’t miss this opportunity to learn from experts and revolutionize your IT strategy.

The future of IT is here—smarter, faster, and more connected than ever. Join us at the Agentforce World Tour India – Virtual IT Breakout Session for an exclusive deep dive into how leading technologies like Salesforce Platform, MuleSoft, and Agentic AI are transforming businesses into intelligent, data-driven enterprises.
Speakers:

  • Vikas Palkar, Solution Engineer, MuleSoft
  • Ansh Shah, Solution Engineer, Platform and Security
  • Nehal Mehta, Regional Vice President and MuleSoft India Country Head, Salesforce
  • Shweta Gupta, VP, Enterprise Architect, Genpact
  • Rajeswari Sundararaman, Salesforce Solution Architecture Lead and MuleSoft Capability Lead, Accenture
  • Harpreet Singh Dhariwal, Director, Solution Engineering, Salesforce

Service

Transforming Service with AI: Boost Productivity & Deliver Smarter Experiences

Join us for an in-depth exploration of AI in service, and walk away with practical insights you can apply to transform your organization’s service model.

In the age of digital transformation, AI-powered service is the key to achieving faster, smarter, and more personalized customer experiences. Join us for the Service Breakout Session at the Agentforce World Tour India – Virtual Event, where we’ll explore how leading organizations are shifting to an AI agent-first service model, using the power of Salesforce Service Cloud and Agentforce to boost efficiency, enhance customer satisfaction, and lead the way in service innovation.

Speakers: 

  • Himanshu Rajpal, Regional Sales Director – Cloud Specialist Team, Salesforce
  • Rahul Sharma, AVP, Sales, Salesforce
  • Raj Nair, Head of Customer Experience, Piramal Finance
  • Sibasish Pani, Head, Digital Innovation & Technology (ESP), Lauritz Knudsen, Electrical & Automation

Data and Analytics

Data is no longer just an asset—it’s the key to unlocking business transformation.

Ready to transform your data into decisions? Join us for actionable insights and strategies that will help you navigate today’s digital landscape with confidence and agility.

Data is no longer just an asset—it’s the key to unlocking business transformation. Join us for the Data & Analytics Breakout Session at the Agentforce World Tour India – Virtual Event and discover how to leverage AI, Data Cloud, and Tableau to drive actionable insights, fuel data-driven decisions, and innovate faster in a rapidly changing world.
Speakers:

  • Mithlesh Razdan, Director, Solution Engineering, Salesforce
  • Rashmi Toshniwal, Director, Solution Engineering, Salesforce
  • Pankaj Mishra, EVP & Head Digital, UTI Mutual Fund
  • Adil Vazifdar, Head - Digital Platforms, KPMG
  • Sundeep Kamath, RVP, Sales (Moderator)
  • Abhishek Bose, Head - Data Science and Analytics, Tata Capital