Public Health Case Management Software for Better Outcomes
Create personalised health experiences for constituents and empower health teams to deliver more effective care services with intelligent public health solutions powered by Agentforce.
Public Sector organisations drive successful health outcomes with Salesforce.
Deliver personalised and proactive care experiences beyond the patient portal.
Engage patients in real-time with empathy and urgency when you provide optimal, whole-person care services with Agentforce.
Automatically match patients with the right providers based on their symptoms, location, and preferences. Deliver urgent access to safe, quality healthcare at home with virtual caregiver video appointments and digital medication management.
Empower patient self-service with intelligent appointment management, powered by Agentforce. Reduce administrative burden and enable patients to seamlessly book, review, or cancel appointments on the channel of their choice.
Streamline multi-channel support for contact centres ranging from phone calls to live virtual agent chat. Quickly evaluate and de-escalate non-emergencies with triage logic and AI-powered recommendations.
Remotely monitor patient health, follow up on care plans, and send personalised patient outreach communications from a single unified system.
Coordinate high-quality health and care services.
Equip providers with critical health information and streamline collaboration between medical and social care teams — all from a single, unified platform.
Better understand each patient's health with clinical and social data from external systems integrated into one holistic profile.
Use segmented patient data to craft personalised journeys tailored to each patient's communication preferences. Measure the effectiveness of your campaigns to easily evolve programmes for higher engagement and patient retention.
Streamline healthcare operations with AI-powered workflows and treatment plans powered by up-to-date provider data. Use Slack as a secure digital workspace for cross-care coordination.
Unlock and activate critical health data across various systems with industry-compliant FHIR APIs, clinical data models, and pre-packaged apps for healthcare.
Build proactive community wellness and resilience with actionable intelligence.
Make timely and data-driven decisions for effective population health management.
Achieve faster time-to-response with comprehensive disease surveillance dashboards, enriched by public health data and intelligent transformations of lab reports into cases.
Deploy resources faster — and empower public health inspectors to identify and eliminate hazards in the community — from a centralised mobile-friendly platform.
Consolidate and optimise prevention screening services with shared registry information, health screening dashboards, and immunisation management from scheduling to administration.
Keep constituents engaged and informed with personalised outreach campaigns. Automate personalised notifications for updates on public health guidelines, illness tracking questionnaires, or opportunities to participate in health programmes.
Create efficient workplaces and engaging employee experiences.
Deliver engaging self-service employee experiences that maximise efficient recruitment, retention, and upskilling of the workforce.
Make informed decisions that meet future demands from a centralised command centre with insights into health practitioner credentialing and health facility licence management.
Coordinate care between health and care teams faster with Slack, a secure digital workspace that is conversational, connected, and personalised.
Reduce HR backlog with a connected self-service employee hub for help requests, payroll, workforce changes, and on-demand knowledge resources.
Provide dynamic hiring and onboarding experiences with task journey automations that streamline processes for sourcing, recruiting, and upskilling.
Integration, Interoperability and the Future of Healthcare
Build your public sector solution with these Salesforce products:
Health Cloud
Connect data and teams, automate processes and personalise engagement on a single, intelligent platform to improve outcomes.
Public Sector Solutions
Serve the people faster with case management designed for government.
MuleSoft
Integrate data from any system and automate complex tasks to deliver connected customer experiences, faster.
Tableau
Improve outcomes and public trust with data-driven decisions.
Marketing Cloud
Personalise customer experiences and optimise each campaign with data-first enterprise solutions for any channel and device.
Slack for Public Sector
Connect your entire organisation on a single platform that makes sharing vital information easier, faster and more direct.
Learn new skills with free, guided learning on Trailhead
Keep up with the latest healthcare trends, insights and conversations.
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Public Health Case Management Software FAQs
Health Cloud is a healthcare CRM for public health and human service hospitals, clinics, and providers that connects the care experience on one platform. It offers a comprehensive view of patients, informs expert responses, and tailors interventions by combining clinical and non-clinical data.
An integrated healthcare platform solves many issues by unifying data across various systems to provide a single view of an individual patient. This allows care teams to see health records, social determinants of health and communication preferences in one place and easily co-ordinate care.
AI agents in healthcare are intelligent systems — designed to function in care environments — that interact across systems to interpret healthcare information, make decisions, and take action to meet a defined healthcare goal. Some manage patient intake or triage, others support behind-the-scenes operations like claims processing or data coordination.
Organisations report faster diagnoses, lower operational costs, fewer errors, and more consistent patient engagement, especially when agents are integrated across platforms and teams.
Agentforce for Healthcare helps care teams, clinicians, and service representatives with AI-driven automation, bringing them together on a unified platform. It easily integrates with healthcare systems and connects unstructured and structured health data across multiple sources for comprehensive patient and member insights. Agentforce empowers healthcare organisations to get answers to patients faster, cut down on delays, and allows care teams to focus more on providing care and less on administrative coordination.
When choosing the right healthcare software, prioritise a future-proof platform that is trusted, scalable and readily supports international expansion enabling future growth. Look for a solution architected for flexibility with all the purpose-built tools you need to deliver innovation quickly.
Salesforce provides a platform that enables government agencies and public entities to protect constituents, streamline operations and promote health equity. With 360-views of the population and real-time data-driven insights, we help public entities engage their health constituents from anywhere.
Absolutely. Trust is at the core of all we do. For additional security, compliance and governance, we offer Salesforce Shield, a premium in-built integrated services set into our platform and Government Cloud Plus, our compliance environment. This acts as a data centre, meeting stringent compliances like DoD IL4, FedRAMP etc.