For new employees, this could be a bumpy introduction. They would have to visit a few different places to sign documents, enroll in benefits, and begin their specific job onboarding — all while learning about the company. New hires received many competing emails from various people, teams, and departments. It added up to an ad hoc, manual process out of step with what talented new hires expected from a leading Silicon Valley employer. What’s more, employee frustration with existing systems came through loud and clear in annual surveys.