Say goodbye to “hold, please,” thanks to all the innovative platform features that make Service Cloud the world’s #1 customer support application. 
 
 
Deliver instantaneous and personalised support via phone, email, chat, and now, the SMS messaging app of their choice with LiveMessage.
 
Featured firm Gartner webinar: Why Humans Will Remain at the Core of Great Customer Service
 
Give agents a deeper understanding of customers, and managers a complete view of team performance with dashboards and recommendations from Einstein Analytics. 
Boost agent efficiency — and customer satisfaction — with a console that displays everything relevant to a case (even legacy system data), from any department, all in one dynamic, connected CRM solution.
 
Improve your field service operations with a mobile-first experience that uses Einstein AI to ensure technicians have the right tools and parts to do the job right. 
Give customers the option to help themselves with a custom, branded community that connects them to shared knowledge, helpful peers, and subject-matter experts. 
 
Out-of-the-box service solution for up to 5 users
$ 25
USD/user/month*
(billed annually)
MOST POPULAR
Complete service CRM for teams of any size
$ 75
USD/user/month*
(billed annually)
Customisable CRM for comprehensive service
$ 150
USD/user/month*
(billed annually)
Unlimited CRM power
$ 300
USD/user/month*
(billed annually)
* All per user products require an annual contract.
 
 
 

With Salesforce we have transformed customer service at scale to meet our growth challenges.”

MRINAL CHAKRABORTY, EVP, TECHNOLOGY & INNOVATION
 
Get a closer look at the ways service with Salesforce drives customer satisfaction.
 

Gartner Magic Quadrant for the CRM Customer Engagement Center, Michael Maoz, Brian Manusama, 08 May 2017.

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