As customers demand better service, delivered through every conceivable channel, Salesforce India steps up with second-to-none Customer Service Software solutions for Call Center CRM and Help Desk Management.
Salesforce India's Software as-a-Service establishes the industry standard for call centre CRM and customer self-service. With SaaS, your business acquires an ease and functionality that will maximise the productivity of every help desk agent—and deliver customer satisfaction across every channel.
Subscription over the web. Salesforce India's CRM Customer Service & Support is delivered by subscription over the web, so there's no onsite hardware or IT department, and no lengthy deployment cycle to impede you, your support agents, or your customers.
Ease of use. For simplicity, no customer service software comes close to our call center CRM support software. Its renowned ease of use and functionality means agents need less training, resolutions are speedier, and customers stay happy.
Flexibility. With the power of our Force.com platform, Salesforce CRM Customer Service & Support can easily adapt to your own particular customer service challenges and needs - and the way that you do business. This stands in stark contrast with conventional customer support software.
The Salesforce CRM is a Customer Relationship Management System that provides a 360-degree view of your customer, from the perspective of sales, marketing, customer service, channel management, and more—resources your team needs to deliver superior customer experiences in India.
Make Every Agent Successful. Agent productivity and efficiency are self-reinforcing and ensure high resolution rates and happy customers. Your call centre staff will not only achieve greater success with Salesforce.com, they will sustain it.
Get Complete Customer Visibility. Agents need insight into every customer interaction. In addition to everything happening in the call centre itself, our Customer Service Software-as-a-service reveals a true 360-degree view of what's transpiring on the phone, online, across sales and marketing, and even in the back office. Your agents will be all-knowing customer service superstars.
Do More With Fewer Clicks. Customer service software gives your business powerful automation and streamlining tools that are as easy to use as popular consumer Web sites. This means less training, faster ramp-up time, and first-contact resolution rates that conventional customer support software just can't match.
Take The Pulse Of Performance. Powerful analytics tools inside customer service software from Salesforce India gives your business the ability to stay on top of response times and service quality. Use powerful reports and dashboards to track service interactions, agent performance, and customer issues. Our reports and dashboards are designed to be as easy to create as they are to customise.
Drawing on the ease and power of Web 2.0 consumer innovations, Customer Service Software from Salesforce India offers a world class innovation: a self-service portal where customers can obtain high-quality help and training themselves, at a lower cost to you.
Salesforce's Self-Service can empower your business by offering your customers a forum for sharing ideas, help, and feedback with your community—an advantage that outmoded on-premise customer support software just can't deliver. With Salesforce India CRM, your customers gain a louder voice and greater sense of participation, both of which translate into higher satisfaction and loyalty.
Give your customers the answers they need, whenever they need them. Today’s customers expect to have access to customer service on their terms. And that means providing them with options to access 24/7 support.
Customer expectations for service are rising every day. Being able to meet these new needs often means providing a type of personalised service that goes above and beyond what your competitors can deliver.
Today, customers are flocking to numerous channels — from the traditional, such as phone and email; to the expanding universe of social-media outlets — to voice their opinions about your brand. Meet customers where they live with multichannel support.
Predictive support is the next wave in the customer service revolution. Fix problems before they happen and delight customers in the process. Service Cloud gives your agents the tools they need to anticipate your customers’ needs.
Time is critical when talking about customer care. It’s simple. Faster support is more satisfying for the customer and saves your company money. Giving you and your agents the right systems to resolve cases quickly and easily is what Service Cloud is all about.
The best way to see how Salesforce is revolutionising customer service is with a free Service Cloud trial. With a free trial you can join the conversation with our Success Community and learn from other users how it can help your business thrive.