Executive

 
 

Conversations with Salesforce Executives on driving Success from Anywhere

Challenge your perspectives on how success from anywhere can be achieved with Salesforce top executives sharing unique perspectives, real world examples and their thoughts on how to lead companies confidently into the future of work. 
 

Latest Episode – Episode 12

How Consistency, Personalisation and Automation Are Transforming Customer Service

Service today is about connecting with customers in a personalised, consistent way – on their preferred channel, says Taksina Eammano, Salesforce EVP and GM Field Service. Also being able to scale and automate your process for business growth.
 

Hear from other Salesforce Executives.

Hear from thought-leaders and industry experts and reimagine what’s possible for your business and customers. Drive change while working smarter and building deeper customer relationships – starting now.

Stay up to date with the latest episodes, visit the Executive Conversations YouTube playlist. 
 

All Episodes

 

Episode 12

How Consistency, Personalisation and Automation Are Transforming Customer Service

Service today is about connecting with customers in a personalised, consistent way – on their preferred channel, says Taksina Eammano, Salesforce EVP and GM Field Service. Also being able to scale and automate your process for business growth.

Episode 11

The Age of Data - Building Your Data Culture

Data is “like air and water” - essential for survival in any industry, according to data advocate and Tableau Chief Product Officer, Francois Ajenstat. Here he talks about data democratisation, the importance of a data culture and why it’s everyone’s responsibility.

Episode 10

How Do We Make Customer Centricity More than a Tagline?

Salesforce VP and Global Innovation Evangelist Brian Solis explains the new mindset required for true customer centricity, and how humanising technology can put the magic back into customer service.
 

Episode 9

Have We Over-Pivoted to CX, at the Expense of EX?

Tiffani Bova, Global Growth and Innovation Evangelist Salesforce talks about the critical need for better employee experience to accelerate growth, and why it's everybody's job to ensure that happens, rallying around one common metric.

Episode 8

Nathan Barling, Vice President of Product Marketing Salesforce, unpacks the third-party data changes coming soon (some are already here!), and why you need to act quickly.

Episode 7

What is a Digital HQ, and Why Do You Need One?

Rob Seaman, Salesforce SVP of Product Management for Slack makes his case for the workplace of the future, a flexible, connected space that unshackles experience, engaging both customers and employees.
 

Episode 6

What Kind of Business Are You Building for the New Consumer?

Michael Maoz, SVP, Innovation Strategy Salesforce explains the need for differentiated experiences that help your customers express their own values, with customer service playing a lead role.
 
 
 

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