Marketing Cloud, Trailhead...
Executive
Conversations with Salesforce Executives on driving Success from Anywhere
Challenge your perspectives on how success from anywhere can be achieved with Salesforce top executives sharing unique perspectives, real world examples and their thoughts on how to lead companies confidently into the future of work.
Latest Episode – Episode 12
How Consistency, Personalisation and Automation Are Transforming Customer Service
Service today is about connecting with customers in a personalised, consistent way – on their preferred channel, says Taksina Eammano, Salesforce EVP and GM Field Service. Also being able to scale and automate your process for business growth.
Hear from other Salesforce Executives.
Hear from thought-leaders and industry experts and reimagine what’s possible for your business and customers. Drive change while working smarter and building deeper customer relationships – starting now.
Stay up to date with the latest episodes, visit the Executive Conversations YouTube playlist.
Stay up to date with the latest episodes, visit the Executive Conversations YouTube playlist.
All Episodes
26m Watch
Episode 12
How Consistency, Personalisation and Automation Are Transforming Customer Service
Service today is about connecting with customers in a personalised, consistent way – on their preferred channel, says Taksina Eammano, Salesforce EVP and GM Field Service. Also being able to scale and automate your process for business growth.
28m Watch
Episode 11
The Age of Data - Building Your Data Culture
Data is “like air and water” - essential for survival in any industry, according to data advocate and Tableau Chief Product Officer, Francois Ajenstat. Here he talks about data democratisation, the importance of a data culture and why it’s everyone’s responsibility.
29m Watch
Episode 10
How Do We Make Customer Centricity More than a Tagline?
Salesforce VP and Global Innovation Evangelist Brian Solis explains the new mindset required for true customer centricity, and how humanising technology can put the magic back into customer service.
30m Watch
Episode 9
Have We Over-Pivoted to CX, at the Expense of EX?
Tiffani Bova, Global Growth and Innovation Evangelist Salesforce talks about the critical need for better employee experience to accelerate growth, and why it's everybody's job to ensure that happens, rallying around one common metric.
30m Watch
Episode 8
Nathan Barling, Vice President of Product Marketing Salesforce, unpacks the third-party data changes coming soon (some are already here!), and why you need to act quickly.
28m Watch
Episode 7
What is a Digital HQ, and Why Do You Need One?
Rob Seaman, Salesforce SVP of Product Management for Slack makes his case for the workplace of the future, a flexible, connected space that unshackles experience, engaging both customers and employees.
31m Watch
Episode 6
What Kind of Business Are You Building for the New Consumer?
Michael Maoz, SVP, Innovation Strategy Salesforce explains the need for differentiated experiences that help your customers express their own values, with customer service playing a lead role.
Let’s start our own conversation.
Access top executives, thought-leaders and industry experts for a strategic discussion to reimagine what’s possible, drive change, all while working smarter and building deeper customer relationships – starting now.